Customer Care Specialist, Overnight

Job not on LinkedIn

🔥 13 hours ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $15 - $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Anserve, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Anserve, Inc. is a leading provider of 24/7 live call answering services, offering a suite of solutions including emergency answering, multilingual and bilingual services, appointment scheduling, and industry-specific answering services for a wide range of sectors such as medical, utilities, and property management. Founded in 1969 and recognized as a top company in the call center industry, Anserve emphasizes personalized, human interaction through its team of North America-based agents. The company prioritizes secure, HIPAA-compliant messaging and offers robust technological infrastructure to ensure near-perfect uptime. Anserve's services are tailored to enhance customer engagement and satisfaction by ensuring no calls are missed, turning potential caller frustrations into positive experiences. With a strong focus on quality assurance, Anserve serves diverse industries and helps businesses manage communications effectively around the clock.

📋 Description

• Serve as the first point of contact for clients and callers • Answer calls clearly and precisely • Utilize the Pinnacle or Amtelco platform to manage incoming calls • Address callers’ questions and complaints and provide accurate information • Direct inquiries to the appropriate department or individual • Understand customer accounts before taking calls and raise concerns before calls go live • Schedule consultations between callers and clients • Set appointments with the appropriate person, for the indicated reason and appropriate duration • Maintain account procedures and ensure timely, accurate appointment dispatching and booking • Deliver a great customer experience while efficiently processing appointments • Uphold high standards of customer service • Assess caller situations, demonstrate empathy, and solve problems • Adhere to Anserve’s Quality Assurance policy • Seek feedback and engage in continuous improvement • Perform other duties as assigned to support the Customer Contact Center

🎯 Requirements

• Must have your own PC/Laptop (Windows 10 or 11) with at least 8GB of RAM storage • Chrome books and Mac PCs not accepted • Wired USB headset, webcam, and high speed internet access • Proven work experience as an Appointment Setter, Call Center, or similar role • Excellent communication skills, including active listening • Service-oriented and able to discern the caller’s reasons • Proficient with Amtelco platform, and/or able to learn efficiently • Optimistic and creative in “getting the job done” when times are difficult • Demonstrated ability to work effectively in a remote environment with high dependability • Disciplined in a remote environment, with a demonstrated dependability • Enthusiastic about learning and driven towards continuous self-improvement • Familiarity with contact center software and Microsoft Office suite is a plus • Bilingual a plus • High School Diploma or GED Required • Prior Call Center Experience preferred, but not required • Must be available to work both Saturday and Sunday • Open availability on weekdays is strongly recommended • Full-time availability: 40 hours per week, working between 12:00 AM–8:00 AM EST • No supervisory experience required • No travel required

🏖️ Benefits

• 401k with up to 4% Employer match • Health Premium covered generously • Dental, Vision, Accident, Critical Illness • Generous PTO package • Tuition Reimbursement • Referral Bonus • Professional Training Environment • Work with an Award-Winning Team • Flexible Working Conditions • A Family-Owned Company • Advancement Opportunities • Manager Development Programs • Monthly Rewards/ Incentives • Biannual Industry Rewards