Research Manager

🔥 7 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $130k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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AnswerLab

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

💰 Private Equity Round on 2022-09

B2B • SaaS • eCommerce

AnswerLab is a company that specializes in user experience research and consulting. They work with future-forward brands to uncover actionable product insights at scale, helping clients to improve customer experience and grow their businesses. AnswerLab provides insights that fuel business growth by helping brands unlock new product experiences, increase brand loyalty, and expand into new markets. They have expertise in a wide range of emerging technologies, such as AI, AR/VR, and voice, and offer DEI research and accessibility testing to ensure products are inclusive. AnswerLab works with top companies like Google and LinkedIn to deliver quality insights and improve product features and user experience.

📋 Description

• Ensure high-caliber, consistent research delivery across all client touchpoints, including project kickoffs, moderation/data collection, synthesis, and reporting • Provide in-the-moment and structured feedback to researchers throughout the project lifecycle to drive continuous improvement and protect quality • Monitor project health and proactively surface and resolve risks in collaboration with ResearchOps and CSLs • Stay current on emerging research methods, tools, and technologies — including AI-augmented research — and evaluate their relevance for your portfolio • Model respectful leadership that holds space for bold ideas and honest dialogue

🎯 Requirements

• 5+ years of professional experience leading qualitative UX research in a client-facing environment • 2+ years managing or formally mentoring a team of researchers • Experience in a fast-paced, client-driven consulting or agency environment • Demonstrated experience translating research insights into strategic recommendations for senior stakeholders • Well-versed in a wide range of research methodologies, including 1:1 usability studies (in-person and remote), contextual interviews, ethnography, co-design and innovation workshops, journey mapping, unmoderated usability, card sorting, surveys, and more • Experience crafting and evaluating discussion guides, screeners, test protocols, and research reports • Familiarity with AI-augmented research tools and a genuine curiosity about their role in the future of the practice • Bachelor's or advanced degree in Human-Computer Interaction, Psychology, Cognitive Science, Sociology, Statistics, or a related field preferred.

🏖️ Benefits

• Health insurance • Professional development opportunities