Service Delivery Manager

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $65k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Anthology Careers

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🤝 B2B

☁️ SaaS

HR Tech • B2B • SaaS

Anthology Careers is a company specializing in onboarding services and HR solutions for businesses. They provide tools and support for processes such as ADP onboarding, Workbright I-9 employment verification, and time and attendance management. The company also offers specific services for Canadian hires, ensuring compliance with various employment laws and regulations. Their platform facilitates the seamless onboarding of new employees while offering assistance through FAQs and live support.

📋 Description

• Coordinate delivery of Blackboard Application Administration services to customers • Serve as the primary customer contact for service delivery needs and management • Understand customer objectives and set and manage expectations regarding service delivery and required actions • Facilitate and coordinate communication between customer stakeholders and Blackboard departments • Perform day-to-day Blackboard system GUI administration, including managing users, roles, privileges, courses, catalogs, terms, enrollments, tools, utilities, goals, reports, community settings, content, and outcomes • Provide escalated support to end users where a first-tier help desk process exists • Assist customers with strategic decisions regarding system changes, functionality, interfaces, and configuration • Assist business owners in translating concepts into written requirements • Participate in customer meetings and support Blackboard-related decisions • Develop, coordinate, and implement process-testing plans, including quality assurance testing • Evaluate upcoming releases and recommend new features and functionality • Monitor and share updates on application hotfixes, patches, and version upgrades • Interface with Blackboard consulting, product development, support teams, and customer management

🎯 Requirements

• Bachelor’s degree • Minimum 5 years of experience in a system administrator role relating to Blackboard or equivalent experience • Ability to maintain composure under pressure • Good interpersonal, written, and oral communication skills • Technical documentation skills • Self-motivated and self-directed with keen attention to detail • Strong knowledge of instructional design principles, practices, and theories • Experience in timeline and project management and/or implementation of business and functional requirements • Recent experience in Quality Assurance (QA) processes and practices • Knowledge of standards (i.e., IMS, SCORM, LTI) and their implementation • Knowledge of web accessibility requirements • Fluency in written and spoken English • Business Analyst experience preferred • Executive/Senior Management communication experience preferred • Consulting experience preferred • Teaching experience in education and government setting preferred • Must be legally authorized to work in the country where the role is based at the time of hire and maintain that authorization throughout employment • Visa sponsorship or immigration support is not provided