Customer Success Manager, Blackboard

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $79k - $93k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Anthology Inc

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💰 Venture Round on 2023-01

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com.

📋 Description

• Developing strong relationships with customers centered on ensuring their success in meeting their business goals using Blackboard • Executing prescriptive playbooks based on customer need • Conducting partnership reviews with customers to ensure progress on shared business objectives • Promoting customer engagement in the online Blackboard Community • Assisting Regional Sales Managers (RSMs) and regional leadership with opportunities for cross-sell, upsell, and expanded services • Serving as an internal advocate for the customer, helping to drive support and change when necessary

🎯 Requirements

• Bachelor’s degree or equivalent work experience • At least 5 years of related experience in Higher Education, Customer Experience, Customer Success, and/or Education Technology serving the higher education sector • Strong customer-service focus and ability to communicate with empathy, sensitivity, and professionalism at all times • Excellent oral and written communication skills; proactive and impactful communicator • Strong project management skills • Proven track record of successfully managing accounts and developing strong customer relationships with all levels of an organization • Fluency in written and spoken English.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Professional development opportunities • Remote work options