Customer Strategy & Success Lead, Digital Health

Job not on LinkedIn

🕒 July 10

🇺🇸 United States – Remote

💵 $170k - $210k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Evio

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Evio is a healthcare solutions company that focuses on reducing high-cost medication spend and improving patient outcomes through the use of real-world evidence, innovative contracting models, and a data-driven approach. Owned by five independent health plans, Evio serves over 20 million members by providing analytics, value-based contracting, and insights for both health plans and pharmaceutical manufacturers. Their solutions aim to increase transparency in healthcare costs, improve medication therapy, and optimize patient care. Evio is committed to a values-driven culture and leverages its expertise in health economics, outcomes research, and data science to support its mission.

📋 Description

• Build and scale the customer success function for Evio’s digital health portfolio • Own customer success strategy across Evio Insights, Evio Compass, Evio Connect, and Evio Outcomes • Manage renewals, customer adoption, implementation success, customer health, and value realization • Personally support strategic payer accounts while building scalable playbooks, processes, metrics, and team structure • Own renewal planning and execution with legal, finance, product, and executive stakeholders • Build account growth plans covering cross-sell, upsell, use-case expansion, and portfolio opportunities • Create executive-level account plans with stakeholder maps, value hypotheses, risks, expansion pathways, and sponsor engagement plans • Lead customer implementations, including governance, milestones, risk management, launch readiness, and handoff to steady-state success • Partner with Product on configuration, technical feasibility, workflow design, roadmap implications, and escalations • Establish implementation playbooks, customer success playbooks, QBR templates, health measures, renewal trackers, and feedback loops • Report on customer health, renewal risk, expansion opportunities, implementations, and product feedback • Develop metrics connecting customer success activity to retention, net revenue growth, time to value, implementation quality, and reduced product-team burden • Hire, onboard, and develop the first customer success and/or implementation team members • Coordinate executive sponsorship and synthesize customer feedback into product, implementation, and growth insights • Bring Product, Sales, Legal, Finance, Analytics, and executive sponsors together around customer outcomes

🎯 Requirements

• 8+ years in customer success, strategic account management, payer strategy, healthcare technology, consulting, implementation, or client-facing growth • Deep experience working with, for, or selling into health plans • Direct experience with Blue Cross Blue Shield plans strongly preferred • Experience in complex enterprise environments and building a customer success function • Demonstrated ability to own or materially lead renewals, expansion, or existing customer relationships • Ability to manage senior stakeholders and navigate matrixed payer organizations • Experience running executive business reviews and creating actionable account plans • Experience leading complex implementations, cross-functional launches, customer onboarding, or delivery programs • Experience creating customer success playbooks, health metrics, QBR cadences, renewal processes, expansion trackers, or implementation workflows from scratch • Experience hiring, developing, coaching, or shaping high-performing teams • Experience in early-stage, scaling, or high-ambiguity environments • Understanding of how health plans think, buy, prioritize, implement, and make decisions across strategy, pharmacy, clinical, quality, finance, procurement, and executive stakeholders • Ability to communicate with payer executives, internal leaders, product experts, and early-career team members • Familiarity with pharmacy, PBM economics, specialty pharmacy, Star Ratings, quality, outcomes, real-world evidence, or payer clinical programs is a bonus • Consulting background with a track record of growing client relationships is a bonus

🏖️ Benefits

• 100% employer-paid medical, dental, and vision premiums for teammates • 50% employer-paid premiums for dependents • 401(k) match: 100% of teammate contribution up to 5% of salary, subject to IRS limits • Flexible vacation policy with no minimum or maximum vacation amount • Generous paid parental leave for birth and non-birth parents

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