Service Delivery Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Anthology Inc

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💰 Venture Round on 2023-01

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com.

📋 Description

• Coordinate delivery of Blackboard Application Administration services to customers • Serve as the primary customer contact for service delivery needs and management • Understand customer objectives and set/manage service delivery expectations • Facilitate communication among customer stakeholders and Blackboard departments • Perform day-to-day Blackboard system GUI administration, including users, roles, privileges, courses, catalogs, terms, enrollments, tools, utilities, goals, reports, community settings, content, and outcomes • Provide escalated support to end users • Assist customers with strategic system, functionality, interface, and configuration decisions • Assist business owners in translating concepts into written requirements • Participate in customer meetings and Blackboard-related decisions • Develop, coordinate, and implement testing plans, including quality assurance testing • Evaluate upcoming releases and recommend features and functionality • Monitor and share updates on hotfixes, patches, and version upgrades • Interface with Blackboard consulting, product development, support teams, and customer management • Provide daily/weekly task updates and escalate risks and issues as needed

🎯 Requirements

• Bachelor’s degree • Minimum 5 years of experience in system administrator role relating to Blackboard or equivalent experience • Ability to maintain composure under pressure • Good interpersonal, written, oral communication skills and technical documentation skills • Self-motivated and self-directed with keen attention to detail • Strong knowledge of instructional design principles, practices, and theories • Experience in timeline and project management and/or implementation of business and functional requirements • Recent experience in Quality Assurance (QA) processes and practices • Knowledge of standards (i.e., IMS, SCORM, LTI) and their implementation • Knowledge of web accessibility requirements • Fluency in written and spoken English • Preferred: Business Analyst experience • Preferred: Executive/Senior Management communication experience • Preferred: Consulting experience • Preferred: Teaching experience in education and government setting • Candidates must be legally authorized to work in the country where the role is based at the time of hire and must maintain that authorization for the duration of employment • The company does not provide visa sponsorship or immigration support for this position