Bilingual Client Experience Associate

Job not on LinkedIn

🔥 1 minute ago

🌵 Arizona, Florida, +9 more states – Remote

infoinfo

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

🗣️🇪🇸 Spanish Required

Apply Now
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Logo of AnywhereWorks

AnywhereWorks

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

AnywhereWorks is a forward-thinking company that champions the concept that work is defined by what you do rather than where you do it. They provide tools designed to enhance collaboration, communication, and connection among teams, recognizing that talent can be sourced globally without geographic limitations. AnywhereWorks emphasizes the environmental benefits of remote work by reducing commuting and fostering a sustainable future, while also promoting diversity and inclusivity within teams. Their offerings cater to the modern workforce, helping businesses embrace a more flexible and effective way of operating.

📋 Description

• Answer inbound calls for clients’ businesses from home • Capture leads, take orders, schedule appointments, and send messages to clients • Handle standard answering, Active Response outbound calls, live chat, relay calls, appointment setting, and legal intake calls • Complete paid training on each call type • Handle a steady, fast-paced flow of back-to-back calls • Meet performance standards for quality, accuracy, ready percentage, and after-call work time • Choose weekly shifts according to performance tier • Participate in Learning & Development with live calls and ongoing support • Work full-time schedules based on organizational needs

🎯 Requirements

• Position available only to residents physically located and working in Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona • Fluent in both English and Spanish, including reading, writing, and speaking • Excellent verbal and written communication skills • Warm, upbeat tone and genuine interest in helping people • Good listener who remains calm and efficient under pressure • Dependable and able to attend every scheduled shift on time • Strong computer skills • Typing speed of at least 30 WPM • Growth mindset and eagerness to learn new call types and tools • Computer and internet connection must meet system and internet requirements before starting • Must pass a pre-employment background check after a conditional offer • Ability to work 40 hours per week, including at least 8 hours every Friday and Saturday during the first 8–12 weeks after training • Full availability during the 2-week training and 8–12-week Learning & Development period; holidays and vacation time cannot be blocked off during this period • Flexibility to work scheduled shifts between 5:00 am and 8:00 pm Pacific Time

🏖️ Benefits

• 2 weeks of paid training • Medical, dental, and vision benefits after 60 days • Employee Assistance Program (EAP) after 60 days • Paid time off (PTO) after 60 days • 401(k) with matching after one year of employment • Bring Your Own Device (BYOD) policy • Ongoing support during Learning & Development

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