Customer Success Manager

🔥 12 hours ago

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Apiiro

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $100M Series B on 2022-11

Cybersecurity • SaaS • Enterprise

Apiiro is a company that offers an Application Security Posture Management (ASPM) platform designed to secure software from design to runtime. Their platform enables organizations to integrate security into every phase of the software development lifecycle by providing deep software inventory, risk assessment, and contextual security insights. Apiiro's solution helps manage application security, risk, and compliance by embedding risk-based policies and automation into software development processes. With features such as real-time code analysis, risk-based code reviews, and security controls validation, Apiiro aims to empower development and security teams to deliver secure software efficiently.

📋 Description

• Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion. • Drive adoption and value realization by connecting Apiiro's capabilities to each customer's specific security outcomes. • Lead executive business reviews and success planning sessions with CISOs, AppSec leaders, and security engineers. • Partner with Sales to identify and develop expansion opportunities within your accounts. • Serve as the voice of the customer internally — surfacing actionable feedback to Product, Engineering, and Leadership. • Collaborate with Solutions Engineering on complex technical questions, integrations, and deployments. • Proactively identify account risk and build targeted action plans to mitigate churn before it materializes.

🎯 Requirements

• 5+ years in Customer Success, Account Management, or Technical Account Management — ideally in Application security or DevSecOps. • Strong familiarity with the SDLC and developer tooling: SCM, CI/CD, ticketing systems, container environments. • Comfortable navigating technical conversations with engineers and business conversations with executives, often in the same week. • Track record of managing enterprise accounts with demonstrated success in retention and expansion. • Proactive, organized communicator who keeps multiple stakeholders aligned without losing sight of the bigger picture. • Experience with AppSec tooling — SAST, SCA, DAST, secrets detection, or similar — is a plus.

🏖️ Benefits

• Customer-First • Excellence Mindset • OneTeam • Accountability