Implementation Engineer, S/4HANA

🕒 April 21

🇺🇸 United States – Remote

💵 $155k - $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Laurel

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

⚡ Productivity

☁️ SaaS

Productivity • SaaS

Laurel is a company that offers a digital timekeeping solution, enabling users to manage and track their time efficiently. The platform provides a streamlined timekeeping experience through an easy-to-use interface, accessible via signing into their service.

📋 Description

• Build new and/or customize existing Boomi processes for client system integration with Laurel • Work with client to test deployed Boomi processes including validating data integrity for each integration • Support clients transitioning between billing systems (e.g., switching from one PMS to another) including coordinating migration activities with zero downtime requirements • Provide urgent support during high-pressure go-live periods (may require flexibility for evening/weekend work during critical cutovers) • Document processes and lessons learned for continuous improvement • Monitor integration health across all client environments, responding quickly to alerts for client centric systems • Investigate and resolve client centric system alerts to prevent data discrepancies in client billing systems (critical <1 hour response) • Manage Boomi Atom monitoring, responding to unexpected shutdowns and flow exceptions • Troubleshoot data flow issues from Laurel through to client PMS systems, identifying breakpoints and implementing fixes • Perform root cause analysis on recurring issues and implement preventative measures • Serve as Level 2 technical escalation for sync issues • Support Principal Partner Engineers with complex troubleshooting across multiple client environments • Diagnose issues spanning multiple systems (Laurel, Boomi, client PMS, productivity tools) • Document issue patterns and create knowledge base articles for common scenarios • Build relationships with key client technical contacts for faster issue resolution

🎯 Requirements

• 3-5 years of technical experience in integration engineering, DevOps, technical support, or similar role • Strong troubleshooting skills: Ability to trace data flow across multiple systems and identify where things break • API and database experience: Comfortable working with REST APIs, SQL queries, and database concepts • Integration platforms: Experience with iPaaS tools (Boomi, MuleSoft, or Zapier similar) • System monitoring: Familiarity with alerting systems, log analysis, and proactive monitoring • Client-facing communication: Ability to explain technical concepts to non-technical stakeholders and manage expectations during incidents • Pressure management: Calm and methodical when responding to time-sensitive issues affecting client billing operations • Problem-solving mindset: You dig into complex issues until you find the root cause, not just surface symptoms.

🏖️ Benefits

• Offers Equity • Health and wellness programs • Paid time off • 401K