Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aptarro

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

☁️ SaaS

Healthcare • Consulting • SaaS

Aptarro is an AI-powered SaaS company that provides revenue cycle management and claims automation solutions for healthcare organizations. Its platform (RevCycle Engine, HCC Coding, and ClaimStaker) performs real-time code review, clinical claim scrubbing, and HCC gap detection to reduce denials, automate corrections, and accelerate revenue collection by integrating with EMRs and revenue cycle systems. Aptarro’s products are targeted to healthcare providers, billing services, and health systems to improve accuracy, decrease manual work, and recover lost revenue.

📋 Description

• Develop and execute strategic account plans aligned with client business goals • Map executive sponsors and key stakeholders • Define account roadmaps and forecast renewal, upsell, and expansion opportunities • Manage the full renewal lifecycle, including contract creation, reviews, and negotiations • Execute timely renewals while balancing pricing adjustments and value realization • Lead QBRs, EBRs, and success planning sessions with senior decision-makers • Align Aptarro’s solutions with evolving customer business priorities • Identify and execute upsell, cross-sell, and expansion opportunities • Partner with sales and product teams to deliver tailored solutions and measurable outcomes • Cultivate technical, operational, and executive-level relationships • Act as a trusted advisor and customer advocate • Represent customer needs internally and provide feedback to influence the product roadmap and service delivery • Collaborate cross-functionally to resolve escalations and ensure a seamless customer experience • Track customer usage trends, satisfaction metrics, and ROI • Proactively mitigate risk, strengthen retention, recommend best practices, and optimize customer adoption • Drive retention, expansion, strategic engagement, account plan adoption, and QBR delivery

🎯 Requirements

• 5+ years in Customer Success or Strategic Account Management in Healthcare SaaS • Proven track record managing complex enterprise accounts ($500K–$5M ARR) • Strong executive presence, communication skills, and business acumen • Essential healthcare experience, particularly in revenue cycle operations • Analytical mindset • Proactive approach • Passion for building relationships

🏖️ Benefits

• Competitive salary and comprehensive benefits package • Career growth opportunities within a rapidly expanding company • Exposure to high-level strategic decisions and company leadership • Collaborative, mission-driven team environment • Autonomy to shape strategy • Support of an experienced executive team • Opportunity to lead a passionate and growing team