VP Contact Center Operations

🔥 1 minute ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🔴 Lead

📞 Call Center Representative

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Aptia Group

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

⚕️ Healthcare Insurance

🏢 Enterprise

Finance • Healthcare Insurance • Enterprise

Aptia Group is the largest private sector pensions administrator in the UK, specializing in high-quality pensions administration services. The company serves over 4,500 schemes with more than 5. 2 million members, focusing on future-proofing outcomes for clients and trustees. Aptia is known for its client-focused approach, technological innovation, and commitment to enhancing the well-being of end customers. The Aptia Group includes Aptia Insurance Services Group LLC in the US and Aptia UK Limited, and it continually invests in people and technology to improve service delivery.

📋 Description

• Lead and elevate the organization's customer service strategy, contact center operations, and service delivery excellence across multiple lines of business. • Define and execute an enterprise-wide customer experience vision that drives operational excellence, client satisfaction, employee engagement, service innovation, and profitable growth. • Partner closely with Executive Leadership, Client Services, Operations, Workforce Management, Technology, Product, and Human Resources to create a best-in-class service organization.

🎯 Requirements

• Bachelor's degree required ; Master's degree in Business Administration , Operations, Organizational Leadership, or a related field preferred. • 10+ years of progressive leadership experience in customer experience, contact center operations, service delivery, or related operational environments. • Experience with Benefits Administration, Payroll, HCM systems, Spending Accounts, and healthcare-related service delivery preferred. • Demonstrated success developing and executing enterprise customer experience strategies.

🏖️ Benefits

• Aptia is committed to creating a diverse, inclusive and equitable work environment. • Fostering an equitable and inclusive environment for all our people to flourish is a priority. • Equal opportunity employer aiming to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. • Support for reasonable adjustments in the recruitment process to ensure accessibility.