VP, Contact Center

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $104.7k - $177.5k / year

⏰ Full Time

🔴 Lead

📞 Call Center Representative

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The Walt Disney Company

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1923

📱 Media

💰 Post-IPO Debt on 2020-04

Media • Entertainment

The Walt Disney Company is a global entertainment company known for its iconic storytelling, characters, and experiences across various platforms and devices. With a focus on delivering memorable experiences to guests worldwide, Disney operates through its iconic theme parks, media networks, and film studios. It is committed to respecting privacy and providing transparency in its data collection and usage processes. The company also ensures compliance with various privacy laws and offers options for consumers to manage their privacy settings. Disney's dedication spans across film, television, and interactive media, making it a leader in the media and entertainment industry.

📋 Description

• Lead strategic planning and transformation of contact center operations to align with enterprise goals. • Drive enterprise-wide member experience through phone, chat, and email channels. • Develop and implement innovative solutions to improve service delivery, operational efficiency, and member satisfaction. • Influence resource allocation and strategic priorities across departments to support contact center performance. • Lead change management initiatives and process improvements to enhance agility and scalability. • Build and sustain strategic partnerships with senior leadership and external vendors. • Coach and develop leaders across multiple levels, including succession planning and talent development. • Ensure compliance with regulatory standards and internal policies, including audit readiness. • Oversee performance metrics, reporting, and continuous improvement initiatives.

🎯 Requirements

• Bachelor’s degree required; advanced degree preferred. • 10+ years of experience in contact center leadership or related fields. • Proven success in leading enterprise-level service and operations initiatives. • Certifications in financial services, coaching, or process improvement preferred. • Strong strategic thinking, business acumen, and executive communication skills.

🏖️ Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package • full range of medical, financial, and/or other benefits