Senior Director – Customer Success

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Aptiv

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

💰 $8M Venture Round on 2008-06

Automotive • Technology • Sustainability

Aptiv is a global technology company that develops safer, greener, and more connected solutions enabling the future of mobility. With a focus on advanced driver-assistance systems, smart vehicle architecture, and connectivity, Aptiv provides comprehensive solutions for vehicle electrification and user experience. The company aims to ease the transition to software-defined vehicles through intelligent, electrified architectures. Aptiv is committed to sustainability and offers a suite of innovative platforms that assist in managing complex vehicle systems.

📋 Description

• Own the full customer lifecycle, with emphasis on revenue retention and expansion. This includes ensuring renewals, identifying upsell opportunities, and driving new license and service agreements. • Act as a strategic partner to your customers, understanding their business outcomes and demonstrating how Wind River's products and services can help them achieve their goals. • You'll be proactive in "walking the halls", identifying new business problems they may not realize they have and providing solutions. • Be a revenue driver. Scout for new opportunities to expand Wind River’s footprint within existing accounts by deeply understanding customer initiatives and challenges as well as organizational and external impacts. • Serve as a customer advocate and a strategic internal resource. Marshal cross-functional teams—including Engineering, Product Management, Professional Services, and Technical Support—to address customer needs and ensure they meet their project milestones and ROI objectives. • Prevent churn by monitoring customer health, proactively addressing any concerns, and ensuring a positive, high-value customer experience. • Develop customers into positive references, building "customers for life" who are willing to publicly and privately endorse Wind River. • Maintain a detailed record of all customer interactions, sentiment, and opportunities in our customer intelligence platform to provide visibility across the organization. • Serve as a key partner to Wind River Product and Sales teams with relevant learnings from our major customers that may impact product roadmaps and sales plans.

🎯 Requirements

• 10 years of customer-facing experience in a technical role at a software company with similar products and customers. • At least 3 years of direct experience as a Customer Success Manager, Technical Account Manager, or a similar role involving license renewals and/or expansion. • Demonstrated success in managing the full customer lifecycle, with a clear focus on driving revenue and growth within existing accounts. • Strong technical background with in-depth knowledge of embedded, real-time operating systems such as VxWorks. • Bonus to have specific experience with VxWorks and additional expertise in any of the following areas: Wind River Cloud Platform, VMware vSphere, and/or OpenStack environments • Kubernetes or other container platforms • eLxr / Enterprise Linux systems, tools, and the competitive landscape • Wind River Linux or other embedded Linux platform • Ability to navigate hybrid cloud architectures and advise on infrastructure optimization. • Understanding of container lifecycle management, networking, and security in embedded or edge environments. • Familiarity with Enterprise Linux distributions (e.g., Red Hat, SUSE, Ubuntu) • Understanding of how embedded systems interface with cloud platforms, edge computing frameworks, and IoT architectures. • Knowledge of secure boot, encryption, access control, and vulnerability management in embedded systems. • Proven track record of supporting Global 2000 companies in the high-tech industry. • Exceptional ability to communicate, build rapport, identify key account influencers, and foster positive business relationships at all levels, from technical teams to senior executives. • Experience working with and providing oversight to broad cross-functional teams. • Strong ownership, accountability, and organizational skills. • Experience with playbooks, success plans, and health monitoring tools. • A technical degree is preferred. • Ability to travel up to 40%.

🏖️ Benefits

• Wellness Benefits through Unmind • Named Top Workplace for the 8th year in a row • Employees in this role are also eligible for the following benefits in accordance with the terms of the Company's plans.