Senior Manager, Fulfillment and Merchandising

Job not on LinkedIn

🔥 10 minutes ago

🇺🇸 United States – Remote

⏱ Part Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ARB Interactive

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎮 Gaming

🛍️ eCommerce

👥 B2C

Gaming • eCommerce • B2C

ARB Interactive is a dynamic company that powers innovations in consumer technology. Their flagship product, Modo Casino, is a free-to-play gaming platform that offers a wide array of casino games for players seeking excitement anytime, anywhere. The company also boasts a partnership with Publishers Clearing House, providing a platform for casual gaming and sweepstakes prizes, thereby engaging a large user base. ARB Interactive is focused on building a vibrant ecosystem of consumer technology innovations to enhance user experience.

📋 Description

• Own the end-to-end redemption pipeline, including order intake, vendor routing, shipping, tracking, delivery, and exceptions • Manage fulfillment vendors against SLAs using a weekly vendor scorecard • Own fulfillment playbooks, macros, and escalation paths used by Customer Support • Partner with Customer Support leadership to reduce fulfillment ticket volume at the root cause • Build processes for out-of-stock items, vendor rejections, lost or damaged shipments, address problems, and substitutions • Partner with Risk on redemption review • Work with Finance to reconcile vendor invoices, reserves, and monthly fulfillment costs • Maintain proactive shipping and delivery communication in product and CRM • Own the Boxes catalog, including products offered, box placement, and catalog variety • Find and source new items and categories, including sports cards • Source, evaluate, negotiate with, and onboard fulfillment vendors • Partner with Product on item values, rarity tiers, and value bands • Own vendor and pricing data integrations with Engineering • Monitor trends, catalog health, pricing drift, sourcing risk, and vendor fill issues • Design scalable processes for vendor onboarding, item sourcing, and catalog refresh • Establish decision rights with Product and Customer Support • Build and lead a lean team as volume scales • Publish weekly leadership reports covering fulfillment KPIs, vendor performance, catalog changes, and top issues • Set operating rhythms with Customer Support, Product, Engineering, Risk, and Finance

🎯 Requirements

• 6+ years in e-commerce operations, fulfillment, marketplace operations, or merchandising • 2+ years leading people or leading work across teams without direct authority • Hands-on merchandising or catalog management experience • Experience running 3PL, drop-ship, or vendor relationships against SLAs • Experience negotiating vendor terms and SLAs • Systems-oriented approach to process improvement • Comfortable working in spreadsheets and dashboards • SQL is a plus • Procurement experience preferred • Technical ability to scope vendor APIs or data feeds with engineers preferred • Deep knowledge of trading cards or collectibles preferred • Experience at a collectibles marketplace, mystery box, or flash-sale e-commerce company preferred • Background in Social+ gaming products preferred • Experience at a fast-growing startup or scaling organization preferred • Legally authorized to work in the location where the position is based • Must disclose whether employment sponsorship will be required

🏖️ Benefits

• Remote work from anywhere in the US • Equal employment opportunity • Diverse and inclusive workplace • AI-assisted recruitment process with accommodation requests available