Senior Product Manager – Digital Experience

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Arbiter

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1984

📚 Education

⚽ Sports

☁️ SaaS

💰 Debt financing on 2020-03

Education • Sports • SaaS

Arbiter is a connected software platform for K–12 sports and activities that centralizes registration, rostering, event and game scheduling, facilities management, official assignment, eligibility tracking, payments (Arbiter Pay), and communications in one system. The company supports schools, assigners, associations, and governing bodies with tools to reduce manual work, enforce compliance and eligibility rules, process secure online payments and 1099s, run background checks, and provide reporting and visibility across districts and statewide organizations. Arbiter emphasizes time savings for administrators and athletic staff and has served the K–12 and officiating ecosystem for over 40 years.

📋 Description

• Own product strategy, roadmap, and business outcomes for a high-growth digital experience • Conduct customer and market research to uncover unmet needs and growth opportunities • Translate customer insights into priorities that drive adoption, engagement, retention, and revenue • Partner with Engineering, Design, Sales, Marketing, and Customer Success to deliver results • Develop business cases and recommendations to guide investment decisions • Define success metrics and use data and customer feedback to improve performance • Use AI to accelerate research, analysis, planning, prioritization, and decision-making • Apply AI to product discovery, customer insights, prototyping, and execution • Identify measurable customer and business value from AI • Evaluate emerging AI capabilities against customer problems and business opportunities • Apply AI to improve consumer engagement, personalization, digital commerce, and experiences at scale

🎯 Requirements

• AI fluency required • 5+ years of Product Management experience in a SaaS environment • Track record of owning product strategy and delivering measurable customer and business outcomes • Strong customer discovery, strategic thinking, prioritization, and product judgment • Excellent communication and stakeholder management skills • Ability to influence cross-functional teams and drive alignment without direct authority • Cellphone or personal device to receive MFA texts or calls • Internet connection adequate for the job, with a minimum of 10Mbps download speed • Preferred: experience building consumer-facing digital products at scale • Preferred: experience with digital commerce, payments, marketplaces, mobile applications, or high-volume transaction platforms • Preferred: experience driving product adoption, engagement, or growth • Preferred: experience in athletics, sports technology, athletic administration, K-12, education technology, or adjacent markets • Preferred: understanding of workflows and expectations of schools, athletic departments, officials, coaches, families, or fans