Senior UX Designer

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Arbiter

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1984

📚 Education

⚽ Sports

☁️ SaaS

💰 Debt financing on 2020-03

Education • Sports • SaaS

Arbiter is a connected software platform for K–12 sports and activities that centralizes registration, rostering, event and game scheduling, facilities management, official assignment, eligibility tracking, payments (Arbiter Pay), and communications in one system. The company supports schools, assigners, associations, and governing bodies with tools to reduce manual work, enforce compliance and eligibility rules, process secure online payments and 1099s, run background checks, and provide reporting and visibility across districts and statewide organizations. Arbiter emphasizes time savings for administrators and athletic staff and has served the K–12 and officiating ecosystem for over 40 years.

📋 Description

• Talk with customers and identify friction, unmet needs, and opportunities • Bring customer feedback, research, behavioral data, and AI-assisted insights into product decisions and priorities • Partner with Product and Engineering from discovery through delivery • Influence roadmap direction through customer understanding • Turn complex workflows into intuitive experiences • Own UX efforts for one or more product areas and help shape what gets built and why • Use AI to accelerate research, synthesis, ideation, prototyping, and validation • Experiment with emerging AI capabilities and help the organization adopt effective approaches • Improve collaboration among Product, UX, and Engineering • Elevate design quality across the platform • Strengthen design systems, patterns, accessibility, and best practices • Mentor others and help grow the UX discipline

🎯 Requirements

• 5+ years designing complex software products • Experience designing enterprise, B2B SaaS, workflow-heavy, or platform products • Strong discovery, research, and problem-framing skills • Experience influencing product direction, not just design execution • Ability to thrive in ambiguity and create clarity • Excellent communication, facilitation, and stakeholder management skills • Demonstrated use of AI to improve discovery, insight generation, design exploration, validation, or product decision-making • Experience turning customer insights and qualitative and quantitative evidence into action • Ability to independently own work from problem definition through delivery and measurement • Passion for understanding customers and solving meaningful problems • Experience in athletics, including education, event management, coaching, officiating, or related domains, strongly preferred • Cellphone or personal device to receive MFA texts or calls • Internet connection adequate for the job, minimum 10Mbps down

🏖️ Benefits

• Customer-centered decision making • Continuous learning and validation • AI-enabled design and research workflows • Design systems and scalable experience patterns • Strong partnerships between Product, UX, and Engineering • Cellphone or personal device to receive MFA texts or calls • Internet connection adequate for the job, minimum 10Mbps down