Technical Account Manager

Job not on LinkedIn

🔥 2 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $115k - $155k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Arch Systems

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

Artificial Intelligence • Manufacturing • SaaS

Arch Systems is a company that specializes in advanced AI-driven solutions for manufacturing. They provide products like GLO Process Insights and ArchFX, which transform manufacturing data into actionable insights to improve operational efficiency. With a focus on industries such as Aerospace & Defense, Automotive, and High Technology, they assist manufacturers in optimizing performance and reducing downtime through automated intelligence and digital twins. Their platform offers seamless integration and managed connectivity for global enterprises, providing 24/7 support and empowering teams with rich data insights.

📋 Description

• Support the Customer Success team with pilots, deployments, renewals, and subsequent expansion programs • Own projects across account management, program management, and professional services to improve customer satisfaction • Track and coordinate technology deployments with customers and partners on a global scale • Coordinate between customers and Engineering teams by prioritizing support requests and helping resolve technical and product questions • Work directly with customers, alongside Technical Project Managers, Account Managers, and other Applications Engineers at Arch, to deliver successful rollouts and end-to-end solutions, including the Factory Map and across the broader product stack as needed

🎯 Requirements

• 3–5 years of Account Management or Customer Success experience in an Electronics Manufacturing or SaaS environment, with a proven track record of meeting or exceeding quota and driving strong customer satisfaction • Bachelor's degree or equivalent • Experience with project management methodologies • Technical proficiency with Python, database queries, and API usage • Strong analytical skills, with experience drawing insights from large data sets • Excellent organizational skills and attention to detail • Strong interpersonal and written/verbal communication skills, with the ability to manage multiple priorities simultaneously • Cultural sensitivity and demonstrated ability to collaborate effectively across teams in Asia, Europe, and the Americas

🏖️ Benefits

• comprehensive medical, dental, and vision coverage for employees and dependents • retirement contributions • additional programs that support wellbeing and professional development • equity ownership