Technical Account Manager

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Rentokil Pest Control North America

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10,000+ employees

Founded 1930

🤝 B2B

👥 B2C

B2B • B2C

Rentokil Pest Control North America is a company specializing in pest control services throughout North America. They offer solutions for both residential and commercial properties to manage and eliminate pests effectively. Known for their extensive expertise in pest management, Rentokil focuses on providing safe, effective, and environmentally responsible services to address pest issues, ranging from insects to rodents. Their comprehensive programs are designed to protect health, property, and the quality of the environment.

📋 Description

• Focus on technical account management for Rentokil's portfolio of top tier customers • Act as a bridge between the customer and local Rentokil branches providing technical support and solutions • Proactively monitor service performance against KPIs • Problem solve with operational leaders and National Accounts to ensure performance thresholds are met • Drive technical improvement to protocols and service delivery processes to improve customer retention • Support assigned customers nationally with required data (trackers) • Reduce risk and infestation for customers and all Technical Account Manager accounts • Attend customer review meetings, producing and delivering management information • Conduct monthly QA quota and supporting audit excellence • Coordination with TSM (Technical Service Managers) and operations teams to ensure proper awareness or conditions • Support sales with upselling innovation to premium retail customers • Travel up to 60% to various field and customer locations

🎯 Requirements

• Bachelor's degree in biological science or entomology or related sciences is preferred, but not required • Associate Certified Entomologist (A.C.E) or Board Certified Entomologist (B.C.E) preferred (or ability to obtain within 6 months of entering the role) • A minimum of 5 years of related structural pest management experience is required. • Strong project management skills • Strong change management skills • Building relationships, both internally and externally • Written and verbal communication skills, including delivery of formal presentations • Strong analytical and problem-solving skills.

🏖️ Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period! • Professional and Personal Growth • Multiple avenues to grow your career • Training and development programs available • Tuition Reimbursement benefits (for FT Colleagues) • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more • 401(k) retirement plan with company-matching contributions • Vacation days & sick days • Company-paid holidays & floating holidays • A company mindset that prioritizes health, safety, and flexibility