Care Supervisor

Job not on LinkedIn

🔥 5 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Ardent

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1992

🏗️ Construction

💼 Consulting

🏠 Real Estate

Construction • Consulting • Real Estate

Ardent is a UK and Ireland-based land and property consultancy that delivers end-to-end land, consent, and project support for infrastructure, regeneration and renewable energy projects. It offers specialist services including land referencing, land assembly, compensation and valuation, consents management, geomatics, stakeholder engagement, and geospatial/atlas insights, advising clients through the full project lifecycle from concept to construction. Ardent focuses on sustainable, community-focused infrastructure across transport, utilities, regeneration and energy sectors and operates offices across the UK and Ireland.

📋 Description

• Directly manage and mentor Care Leads and Advisors, auditing their performance to ensure high-quality execution of 1:1s. • Take full accountability for department-wide metrics, including Service Level Agreements (SLAs), Average Handle Time (AHT), and Net Promoter Scores (NPS). • Oversee scheduling strategy and headcount requirements to meet patient demand during peak healthcare seasons and holiday shifts. • Design and implement performance improvement plans (PIPs) and career laddering initiatives.

🎯 Requirements

• 2–4+ years of supervisory or management experience in a high-volume call center or BPO, specifically overseeing other leaders. • Expert-level proficiency with CRM administration (Salesforce/Zendesk), Slack, and advanced data reporting tools (Tableau/Excel). • Deep familiarity with HIPAA, healthcare privacy standards, and the nuances of the U.S. insurance landscape. • Ability to navigate difficult conversations with clients, clinical partners, and internal staff with professional poise and radical candor. • Availability to support the operation during critical escalations outside of standard business hours.