Head of Patient Experience – Strategy

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $228k - $313.5k / year

⏰ Full Time

🔴 Lead

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argenx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

argenx is a biotechnology company committed to improving the lives of patients through immunology innovation. The company focuses on developing novel antibody-based therapies to treat severe autoimmune diseases. Using a collaborative approach with pioneering scientists and academic partners, argenx accelerates the discovery of therapeutic antibodies that target specific disease pathways. The company's proprietary products, such as efgartigimod, are aimed at treating diseases where IgG antibodies are pathogenic. Argenx emphasizes innovation, science of collaboration, and patient-centric approaches in its mission to deliver life-changing medical solutions.

📋 Description

• Lead and evolve STEP, the Global Patient Experience Community • Build a capability that brings structure to patient experience across argenx and translates patient insight into meaningful action • Bring together expertise across functions, geographies, and lifecycle stages to align shared priorities and drive action • Create governance, focus, and ways of working for STEP • Define and champion a vision for patient experience that positions patients as partners in innovation, decision-making, and impact • Build strategies, capabilities, and approaches that integrate patient perspectives into how argenx operates and grows • Identify opportunities for patient insight to influence decisions, experiences, and outcomes across the lifecycle • Connect insights across teams and geographies and translate them into action and meaningful change • Partner with Corporate Affairs leaders on stakeholder experience • Build a consistent approach to capturing, synthesizing, and activating patient insights • Integrate patient perspectives into development, clinical operations, commercial strategy, and corporate affairs decisions • Create forums, tools, and mechanisms that make patient insight accessible and actionable • Define measures of patient influence and impact • Shape global patient engagement grounded in trust, transparency, and long-term partnership • Build relationships with patient leaders, advocacy organizations, and rare disease communities worldwide • Partner with Policy and Government Relations on initiatives supporting broader system change • Strengthen patient perspectives in study design, recruitment, enrollment, and clinical trial experience • Improve enrollment and reduce barriers to participation through scalable approaches • Inform argenx communications, stakeholder engagement, and reputation-building efforts • Establish measures demonstrating patient experience impact on decisions, outcomes, and ways of working • Build accountability for patient-centered outcomes across STEP priorities and initiatives

🎯 Requirements

• 15+ years of experience in patient experience, patient engagement, patient advocacy, healthcare strategy, medical affairs, clinical development, corporate affairs, or related disciplines • Deep understanding of the biotech industry and the patient journey, ideally with experience in rare disease or other complex healthcare environments • Demonstrated success defining and leading global patient experience or patient engagement strategies across functions, geographies, and stages of the product lifecycle • Proven ability to translate patient perspectives and insights into meaningful business, development, clinical, commercial, and organizational decisions • Experience building and leading cross-functional communities, governance models, or enterprise-wide capabilities that turn strategy into measurable action • Established credibility and experience partnering with patient leaders, advocacy organizations, and patient communities to build trusted, transparent, and long-term relationships • Strong understanding of patient-centered drug development, including opportunities to influence study design, recruitment, enrollment, and the clinical trial experience • Experience partnering with senior leaders and serving as a strategic advisor on patient experience, stakeholder engagement, and organizational priorities • Demonstrated ability to influence across teams without direct authority, align diverse stakeholders, and create momentum around shared priorities • Exceptional communication, facilitation, relationship-building, and storytelling skills • Ability to thrive in a fast-paced, global, and evolving environment with a builder mindset, strong judgment, and bias for action

🏖️ Benefits

• Short-term and long-term incentive programs • Comprehensive benefits package • Retirement savings plans • Health benefits • Equal consideration for employment without discrimination • Reasonable accommodation in completing the application, interviewing, or participating in the candidate selection process