Care Coordinator – Care Gap Closure Program

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AristaMD

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $16.5M Series C - AristaMD on 2023-11

Healthcare • SaaS • B2B

AristaMD is a healthcare technology and information service that helps primary care clinicians and health organizations improve access to specialty care through eConsults, telehealth consultations, care navigation, and care coordination services. Their SpecialtyCare360 suite combines a contracted national panel of board-certified telehealth specialists, evidence-based care pathways, nurse managers, care coordinators, virtual physical therapy, and health coaching to reduce specialist wait times, keep PCPs central to care, lower costs, and improve patient outcomes. AristaMD emphasizes NCQA-aligned specialist selection and supports a wide range of specialties and subspecialties.

📋 Description

• Conduct high-volume provider outreach calls to close care gaps and coordinate patient care • Build and nurture healthcare provider relationships through regular phone contact • Navigate complex phone conversations with medical offices and health systems • Execute warm and cold calling campaigns to engage providers in our programs • Schedule and conduct follow-up calls to ensure care coordination success • Handle inbound provider inquiries professionally and expertly • Communicate effectively with clinical teams via phone and email to resolve care issues • Present information clearly and persuasively to encourage provider participation • Document call outcomes and provider interactions accurately, meeting quality standards • Update patient and provider details accurately in databases • Track outreach metrics and program success rates • Maintain follow-up schedules and calendars • Initiate specialist recommendation requests and follow up to resolve questions • Identify alternate contact details and escalate unresolved outreach barriers • Use designated escalation dispositions to flag issues for supervisor or clinical review • Maintain accurate call queue availability status • Work across current and future CCGC lines (e.g., SUPD, PolyACH) and scaling pilot programs • Perform other duties as assigned

🎯 Requirements

• Minimum of 2 years of healthcare administrative experience, or an equivalent combination of education and relevant work history • High school diploma or equivalent (required) • Medical Assistant certification or higher (preferred) • Healthcare or insurance industry experience (preferred) • Strong medical terminology knowledge • Thorough knowledge of HIPAA regulations and a commitment to compliance • Exceptional organizational skills, meticulous attention to detail, and strong time management abilities • Proficient in data entry, documentation, and the creation of professional templates • Excellent written and verbal communication and interpersonal skills • Adept problem-solving capabilities • Proficiency in Google Workspace (required); • PowerBI experience (plus)

🏖️ Benefits

• Reliable, high-speed internet access with a minimum of 100 Mbps download and 20 Mbps upload speeds • A quiet, dedicated, and HIPAA-compliant workspace • Standard Monday-Friday schedule; 8:00 - 5:00pm local standard time • Some non-major holiday coverage will be required