Membership Enrollment Specialist

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🕒 2 days ago

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Arkansas Blue Cross and Blue Shield

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1948

⚕️ Healthcare Insurance

Healthcare Insurance

Arkansas Blue Cross and Blue Shield is a health insurance provider licensed to offer health plans in all 75 counties of Arkansas. The company offers a wide range of insurance products including individual and family plans, Medicare and Medigap plans, dental and vision plans, as well as health plans for travelers and employer group plans. They provide members with personalized services such as health management through the Blueprint Portal, where users can manage their health plan, review claims, find healthcare providers, and estimate treatment costs. Arkansas Blue Cross and Blue Shield is an independent licensee of the Blue Cross and Blue Shield Association.

📋 Description

• Processes enrollment additions, updates, changes, reinstatements, and terminations in an accurate and timely manner for the assigned product line. • Works closely and directly interacts with external customers such as employer groups, 834 vendors and brokers/consultants, and with internal customers such as Underwriting, Account Management, Sales, Customer Service staff, Claims staff, etc. to answer questions and resolve issues. • Assists with employer groups, 834 vendors, brokers/consultants, Customer Service, Claims, Account Management and/or Sales staff needs, as required. • Confirms information including but not limited to: enrollment/membership status, records, questions or concerns, and database requests. • Drives and supports high-work-volume Open Enrollment activities each year. • Generates and distributes membership-related documents such as ID cards, Certificates of Coverage, Certificates of Creditable Coverage, etc. • Maintains ongoing correspondence with internal and external customers. • Performs other duties as assigned. • Provides excellent customer service and guidance to both internal and external customers.

🎯 Requirements

• High School diploma or equivalent. • Minimum two (2) years' college coursework (48 semester hours) or other equivalent certification with an emphasis in general business, health plan administration, or medical-related fields of study OR minimum of one (1) year of relevant office work experience (such as claims administration, medical office, health insurance, etc.). • Strong time management and organizational skills. • Results-driven with highly developed attention to detail. • Customer service. • Strong interpersonal skills. • Keyboarding. • Dependability. • High integrity. • Confidentiality. • Problem solving. • Issue resolution. • Sound judgment. • Computer literacy. • Microsoft Office. • Oral and written communication. • Teamwork.

🏖️ Benefits

• Tuition reimbursement. • Club Blue, a free, onsite gym to encourage exercise. • Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating. • Incentives for wellness education and exercise