Member Advocate

🔥 14 hours ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Arlo

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $4M Seed Round - Arlo on 2025-03

Healthcare • Consulting • Logistics

Arlo is a self-funded health plan and benefits platform for small and medium-sized businesses that delivers transparent, prevention-first health insurance with predictable pricing, zero-cost primary care and virtual urgent care, concierge support, and a mobile app to simplify administration for employers and brokers. It offers nationwide coverage in most states (excluding WA, NY, HI, DC, and OK), scales for teams of about 10–150 employees, and emphasizes upfront pricing, reduced claims denials, and year-over-year rate stability.

📋 Description

• Serve as the first point of contact for members across text, email, and live messaging • Respond to member questions and concerns with empathy and professionalism • Help members navigate health insurance, benefits, and claims from start to finish • Take ownership of issues, drive them to resolution, and provide clear follow-through communication • Deliver fast, thoughtful chat-based support that builds trust and confidence • Collaborate with Sales, Product, Operations, and Engineering teams • Surface member insights and improve systems and workflows • Identify patterns, inefficiencies, and recurring questions • Contribute to better tools, resources, and documentation • Ensure members feel heard, supported, and confident in their care

🎯 Requirements

• 1–3 years of customer service experience in a health plan/health insurance environment • Strong written and verbal communication skills, with the ability to explain complex topics quickly, clearly, and empathetically • Comfort using multiple channels and tools, including CRM systems, chat platforms, text, and email support • Detail-oriented and organized, with strong follow-through and problem-solving skills • Ability to manage multiple tasks in a fast-paced environment while maintaining a positive member experience • Passion for helping people and improving the healthcare experience • Availability to work an 8-hour shift within 8:30 AM–6:00 PM Eastern Time; preference for Eastern or Central time zones • Experience in care management / clinical care coordination is nice to have • Must complete required application questions and provide a resume

🏖️ Benefits

• High ownership and real responsibility from day one • Growth and expanding scope with new challenges and career opportunities • Opportunity to apply AI to healthcare • High-pace, high-collaboration work environment • Equal opportunity employment