Senior Technical Account Manager

🕒 April 29

🏄 California – Remote

🏄 California – Remote

💵 $132k - $165k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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Armada

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

🤖 Artificial Intelligence

🏢 Enterprise

💰 $47.3M Series A on 2023-12

Telecommunications • Artificial Intelligence • Enterprise

Armada is a company focused on enhancing connectivity and data management in remote environments through advanced technology solutions. With products such as Connect, Edge, and OpsAI, Armada enables seamless connectivity, robust data infrastructure, and real-world AI applications to address critical challenges in industries like oil and gas, public sector, manufacturing, mining, logistics, and telecommunications. The company leverages partnerships and technology like SpaceX/Starlink to bring digital solutions to over 40 countries. Armada's mission is to bridge the digital divide by offering innovative connectivity and compute solutions tailored for the most challenging environments.

📋 Description

• Serve as the primary technical point of contact (L1) for Atlas customers post go-live • Own the short and long-term technical success and health of assigned accounts • Build trusted, durable relationships with customer engineering, IT, platform, and operations teams • Act as the customer’s advocate inside Armada for platform improvements and roadmap alignment • Is main contact point during escalations and drives resolution • Collaborates with AEs to co-deliver QBRs • Build, maintain, and continuously drive Joint Success Plans with customers • Align Atlas platform capabilities to customer business objectives, operational KPIs, and success criteria • Use the Joint Success Plan as the system of record for priorities, milestones, risks, and outcomes • Regularly review and update success plans with customer stakeholders and Armada leadership • Ensure success plans directly inform adoption strategy, roadmap discussions, and expansion planning • Drive deep adoption of Atlas capabilities including monitoring, lifecycle management, governance, and automation • Help customers integrate Atlas into existing workflows, tooling, and operational processes • Identify usage gaps, friction points, and opportunities to expand Atlas value • Guide customers from initial usage into advanced, production-grade operating patterns • Identifies applications to be integrated into Marketplace and drives the execution of this integration • Supports customers to self-onboard assets which are not covered by Support like SD-WAN and others • Supports the customers with asset management best practices • Trains new users to use Atlas in a proficient way • Accelerate time-to-value by prioritizing high-impact Atlas use cases • Translate platform usage into measurable outcomes such as improved uptime, operational efficiency, and reduced complexity • Track, quantify, and communicate realized value through structured reviews and health checks • Monitor platform health, usage trends, and operational signals across assigned accounts • Proactively identify risks, misconfigurations, or adoption challenges before they impact customers • Coordinate with Support, Engineering, and Product teams to resolve issues efficiently • Ensure customers operate Atlas in a secure, stable, and scalable manner • Support customers in aligning Atlas usage with security, access control, audit logs, and governance expectations • Partner with customer security and compliance teams as needed • Maintain disciplined operational hygiene, documentation, and access management • Identify Atlas-led expansion opportunities including additional users, environments, or use cases • Partner with Sales and Customer Success leadership on expansion planning, grounded in the Joint Success Plan • Provide technical validation and guidance for Atlas-driven growth opportunities • Work closely with Support teams responsible for Atlas onboarding and deployment • Partner with Product and Engineering to provide structured feedback based on real customer usage • Collaborate with regional GTM and Customer Success teams to ensure seamless customer experience

🎯 Requirements

• 8+ years of experience in technical account management, customer success engineering, platform engineering, or SRE-adjacent roles • Strong experience supporting enterprise SaaS platforms in production environments • Deep understanding of cloud platforms, distributed systems, and operational tooling • Proven ability to build and drive Joint Success Plans tied to measurable outcomes • Ability to explain complex technical concepts clearly to engineers and executives • Strong written and verbal communication skills.

🏖️ Benefits

• Medical, dental, and vision (subsidized cost) • Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA) • Retirement plan options, including 401(k) and Roth 401(k) • Unlimited paid time off (PTO) • 14 paid company holidays per year