Director of Operations

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ARMRA®

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🧘 Wellness

🛍️ eCommerce

👥 B2C

💰 Series A on 2022-07

Wellness • eCommerce • B2C

ARMRA® is a physician-founded consumer health brand that develops and sells high-potency bovine colostrum supplements and related wellness products. The company emphasizes a proprietary Cold-Chain BioPotent™ pasteurization process and third-party testing to preserve and validate over 400 bioactive nutrients, positioning its products for gut, immune, skin, hair, metabolism, and fitness benefits. ARMRA® primarily sells direct-to-consumer through an e-commerce storefront (Shopify) and offers subscription bundles, travel sticks, and product lines branded as ARMRA Colostrum and Health Revival.

📋 Description

• Lead high-priority operational projects from planning through execution — including new SKU launches, vendor onboarding, packaging transitions, operational readiness for new retail accounts, and process improvement initiatives. • Partner closely with the VP of Operations and peer Director-level leaders across Supply Chain, Logistics, Production, Product Development, Regulatory Affairs, and Quality Assurance to ensure seamless cross-functional alignment and handoffs. • Serve as the operational connective tissue across the Operations org — identifying misalignment, surfacing risks early, and driving resolution across teams. • Partner with Marketing, Finance, CX, and commercial teams to ensure operational priorities are visible and well-supported across the organization. • Collaborate with the Sr. Director of Supply Chain and Director of Logistics on demand forecasting, inventory management, and fulfillment execution — providing operational support and cross-functional coordination across DTC and retail channels. • Support improvements in shipping efficiency, cost savings, and delivery performance by identifying opportunities and coordinating across teams to implement solutions. • Own the research, evaluation, and implementation of tools and systems that enhance efficiency, visibility, and automation across operations — including ERP enhancements, reporting tools, and workflow automation. • Identify operational bottlenecks and develop scalable, repeatable processes and SOPs that can grow with the business. • Partner with the VP of Operations on ERP and operations platform optimization — ensuring data integrity, process compliance, and cross-functional usability across all operational functions. • Build and maintain strong working relationships with key operational vendors, manufacturers, and partners — holding them accountable to SLAs, performance standards, and contractual commitments. • Continuously evaluate vendor and contract performance, surfacing opportunities to renegotiate, consolidate, or diversify as the business evolves. • Build and maintain operational dashboards and reporting frameworks that give the VP of Operations and leadership team real-time visibility into key operational metrics, KPIs, and risks. • Provide regular insights, analysis, and recommendations to leadership to support data-informed decision-making across the operational org.

🎯 Requirements

• 8+ years of experience in operations, supply chain, or operational program management — ideally within CPG, health, or wellness. • Proven experience managing complex, cross-functional operational projects from start to finish with multiple stakeholders and competing priorities. • Strong track record of building processes, implementing systems, and driving operational improvements in a high-growth environment. • Demonstrated ability to manage vendors, 3PLs, and operational partners effectively. • Systems-minded — proficient with ERP, inventory management, and operational platforms (NetSuite, Cin7, Shopify, or similar). • Strong analytical and problem-solving skills — comfortable using data to drive decisions and surface opportunities. • Excellent communication, organizational, and cross-functional collaboration skills. • Comfortable operating in ambiguity and shifting priorities — you're resourceful and solutions-oriented by nature. • A builder's mindset — always looking for ways to improve efficiency, scalability, and organizational clarity. • Startup or high-growth CPG experience is a strong plus.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Remote work options