IFM Operations Manager

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Cushman & Wakefield

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1917

🏠 Real Estate

🏢 Enterprise

Real Estate • Enterprise • Logistics

Cushman & Wakefield is a global leader in commercial real estate services, providing a wide range of services including agency leasing, asset services, capital markets, global occupier services, project and development services, tenant representation, and valuation and advisory for various industries such as logistics and industrial, multifamily, retail, life sciences, data centers, and healthcare. The company is committed to driving forward for clients, colleagues, and communities with a focus on diversity, equity, and inclusion, as well as environmental, social, and governance principles. Operating in over 60 countries with 52,000 professionals, Cushman & Wakefield consistently delivers insights and research, such as market reports and sustainability efforts.

📋 Description

• Lead onboarding and training programs for IFM Facility Managers and Technicians • Maintain process documentation, playbooks, training materials, and onboarding programs • Provide coaching and operational support to field teams • Ensure compliance with overtime reporting, p-cards, preventive maintenance requirements, refrigerant management, safety training, and management agreements • Manage communications, reminders, and deadline tracking across IFM teams • Develop and maintain site/property repositories containing key facility information and documentation • Support IFM resources, supplier information, and operational tools • Conduct audits and partner with service line leaders on performance feedback • Analyze operational metrics, identify service gaps, and implement corrective actions • Drive best practices, innovation, efficiency improvements, and operational excellence initiatives • Work with Team to Ensure Preventative Maintenance is programmed into CMMS tool and executed according to plan and budget

🎯 Requirements

• Bachelor’s degree in business administration or related field • 8–10 years of commercial property management or facility management experience • Strong background in financial reporting, variance analysis, and contract review • Experience managing, developing, and motivating teams • CMMS/work order management experience preferred

🏖️ Benefits

• health, vision, and dental insurance • flexible spending accounts • health savings accounts • retirement savings plans • life and disability insurance programs • paid and unpaid time away from work