Director of Patient Support Operations

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🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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Heartbeat Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare Insurance • Telecommunications

Heartbeat Health is a revolutionary healthcare company focused on transforming cardiovascular care through virtual-first cardiology. By leveraging device connectivity and real-time clinical data, they provide accessible, high-quality cardiovascular care remotely, offering services such as televisits, same-day diagnostic reads, and comprehensive care programs. Heartbeat Health aims to make heart health care more accessible and effective, using a nationwide model that allows for coordinated delivery between patients, cardiologists, and primary care physicians. They collaborate with various partners to create a seamless, connected health experience, both synchronously and asynchronously. Their approach simplifies complex care processes into manageable steps, improving patient outcomes and engagement, especially in regions with limited access to cardiologists.

📋 Description

• Quality strategy for our clinical platform • Define what quality means at Heartbeat, how we measure it, and how we improve it - across partner-specific configurations, clinical decision support, workflow orchestration, and integration points. You own the quality outcomes, not just the test artifacts. • Validation architecture • Design the systems that make validation fast, reliable, and low-friction - test data strategies, environment management, automation frameworks, CI/CD integration. Give engineers back time by making quality infrastructure a force multiplier, not a tax. • Release confidence • Strengthen release predictability by systematizing validation earlier in the development lifecycle. When something ships, the team should know - with evidence - that it works. • Embedded cross-functional partnership • This is not a handoff role. You'll sit inside the development process - participating in refinement, influencing how work is scoped and acceptance criteria are defined, shaping what "done" means. You're a core member of a small, high-impact team where everyone has direct access to product, engineering, and clinical leadership. • Exploratory testing where it matters • Perform targeted exploratory testing on high-risk areas - new features, edge cases, partner-specific configuration behavior, clinical workflow paths. You know when automation is the right tool and when human judgment is the only tool.

🎯 Requirements

• You've established or significantly evolved a QA function - not just executed within one. You've defined the principles, chosen the tools, and changed how a team thinks about quality. • You work as a peer alongside engineers and product, not downstream from them. You influence development practices, not just validate outputs. • You have deep technical fluency in test automation, CI/CD, and testing infrastructure. You can build frameworks, not just use them. • You think in systems: risk models, failure modes, configuration matrices, integration boundaries - not just test cases and coverage percentages. • You balance automation with exploratory testing and have strong judgment about when each is appropriate. • You're comfortable with ambiguity. This role has clear objectives but no playbook. You'll define the structure. • Experience in healthcare, fintech, or other regulated industries where reliability, auditability, and documentation rigor are non-negotiable. • Familiarity with clinical data standards or healthcare integrations (FHIR, HL7, CCDA). • Experience testing highly configurable systems - platforms where behavior varies significantly by client, configuration, or data conditions. • Practical experience validating AI/ML-assisted workflows, including understanding the difference between testing deterministic logic and testing probabilistic systems.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development