Provider Service Representative

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🕒 July 30

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ALTUS Receivables Management

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

🛡️ Insurance

Finance • Insurance • Technology

ALTUS Receivables Management is a leading provider of audit and recovery services specifically tailored for the property and casualty (P&C) insurance industry. The company utilizes advanced technology and analytics to help clients identify and recover cash leakage through various services, including subrogation audit and recovery, deductible audits, and premium recoveries. With a proven track record and a focus on compliance and data security, ALTUS serves many major insurance carriers and offers deep expertise in the complexities of the insurance sector.

📋 Description

• Maintain and follow up on assigned provider accounts daily. • Initiate and receive calls to/from healthcare providers to discuss overpayment balances. • Update account statuses, enter notes, and manage inquiries in the CollectOne system. • Prepare and send overpayment notifications and invoices via fax, email, or FedEx. • Respond to provider emails and voicemails throughout the day. • Handle verbal and written provider disputes or refund information requests. • Meet and exceed daily call and talk-time quotas (e.g., 85–100 calls and 170–220 minutes depending on the client).

🎯 Requirements

• High school diploma or equivalent required; college coursework preferred • Strong verbal communication skills and phone presence • Attention to detail and proficiency in note-taking and database entry • Prior experience in medical billing, insurance, or collections is a plus • Basic understanding of healthcare and insurance overpayments preferred • Must maintain professional demeanor and confidentiality at all times.

🏖️ Benefits

• Benefit package with health, dental, vision, life, and disability coverage options • 401(k) retirement plan option with company matching • Generous paid time off policy - start with 18 days per year • Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice