LTL Operations Specialist

🔥 13 hours ago

🌽 Illinois, North Carolina – Remote

🌽 Illinois – Remote 🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

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Armstrong Transport Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

🚗 Transport

📦 Logistics

Transport • Logistics • Freight

Armstrong Transport Group is a third-party logistics company focused on providing excellent customer service and logistics solutions. They operate an extensive network connecting shippers, carrier partners, and freight agents to handle various shipping needs, including full truckload, less-than-truckload (LTL), intermodal, and temperature-controlled transportation. With a commitment to reliability and support, Armstrong ensures efficient delivery services and timely payments for carriers, helping businesses streamline their logistics processes.

📋 Description

• Manage day-to-day LTL operations for a dedicated group of ATG offices and customers. • Serve as a knowledgeable resource for LTL systems, processes, carrier requirements, and operational best practices. • Monitor shipments and proactively assist with delayed, damaged, missing, or misrouted freight. • Coordinate pickup and delivery appointments with customers, carriers, and receiving locations. • Research and communicate carrier rules tariffs, accessorial requirements, service limitations, and applicable fees. • Assist with freight classification, NMFC-related questions, shipment dimensions, and other information required to accurately quote and move LTL freight. • Support billing discrepancies, carrier invoice issues, disputes, claims, and shipment-related escalations. • Communicate directly with carriers to resolve operational and service-related issues. • Maintain accurate shipment records, notes, documentation, and follow-up activity. • Identify recurring service or process issues and work with internal teams to improve the customer and agent experience. • Partner closely with ATG LTL, billing, claims, and operations teams. • Help educate agents and internal teams on LTL processes, carrier requirements, and best practices. • Provide a high level of responsiveness and customer service while managing multiple priorities in a fast-paced environment.

🎯 Requirements

• Transportation or logistics experience required, preferably within LTL transportation, freight brokerage, carrier operations, or customer service. • Strong customer service, communication, and problem-solving skills. • Ability to manage multiple shipments, issues, and priorities simultaneously. • Strong attention to detail and a high degree of accuracy. • Ability to research issues, identify solutions, and take ownership through resolution. • Comfortable communicating with customers, carriers, agents, and internal teams. • Proficiency with transportation management systems and standard business applications. • Ability to work effectively both independently and as part of a team. • Position may be based in Atlanta, Charlotte, or Chicago, with remote candidates considered. • 2-3+ years of professional transportation, logistics, or related experience. • Previous LTL transportation experience strongly preferred. • Bachelor's degree or equivalent combination of education and relevant professional experience. • Experience with freight billing, carrier invoice discrepancies, claims, or transportation disputes. • Familiarity with freight classification, NMFC, carrier rules tariffs, and LTL accessorial charges. • Strong professional written and verbal communication skills. • Demonstrated critical-thinking and analytical abilities.

🏖️ Benefits

• Medical benefits • Dental benefits • Vision benefits • Flexible spending benefits • HSA benefits • Paid time off • Short-term disability coverage • Long-term disability coverage • 401(k) with a 3.5% company match