Director, Community Care Operations

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Array Behavioral Care

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Array Behavioral Care is a leading virtual psychiatry and therapy practice providing integrated behavioral health services across the continuum of care. The company delivers telehealth-based mental health care to individuals and partners with hospitals, clinics, payors, and health systems to expand access, improve outcomes, and reduce costs. Accredited by The Joint Commission with over 25 years of experience, Array offers virtual clinicians, at-home services, and partnership programs for organizations while accepting insurance.

📋 Description

• Oversee the daily operations and management of services to ensure efficient service delivery and optimal business performance • Drive provider and partner transitions and manage new and existing provider and partner relationships • Support management of a large portfolio of partners by collaborating with account management teams and partners to understand and deliver program needs • Oversee Array’s service delivery for efficiency and effectiveness • Collaborate with clinical leadership to align business operations with high-value patient care • Own the business P&L • Evaluate and implement strategies to improve operational efficiencies, business processes, services, and interdepartmental connections • Prepare, manage, and regularly report on annual budgets for active accounts, including revenue, COGS, and expenses • Lead department people operations, including employee and team development, performance initiatives, coaching, feedback, retention, and team culture • Monitor clinician capacity and determine needs for internal licenses and privileges or external recruitment • Collaborate with department heads across sales, recruitment, marketing, medical affairs, quality, compliance, IT, and product management • Own KPIs and manage dashboards • Document assignments in Salesforce for utilization management, implementation adherence, and general fulfillment • Lead weekly staffing, implementation, and operational governance meetings • Report to the Chief Operations Officer • Travel occasionally for annual leadership retreats and team meetings

🎯 Requirements

• Bachelor's degree required; master's degree preferred • Minimum of 5 years of direct experience in healthcare operations, including at least 3 years in leadership roles • Experience overseeing at least $20M in revenue across multi-site operations • Comprehensive knowledge of behavioral health business and industry concepts and principles • Experience with CHCs, FQHCs, CMHCs, or scheduling/staffing preferred • Telehealth experience strongly preferred • Strong interpersonal and communication skills for communicating with clinicians, customers, and administrative and operations teams • Excellent analytical, problem-solving, and decision-making skills • Proven experience building and implementing short- and long-term strategic plans • Experience in cross-functional leadership and collaboration across departments • Strong understanding of financial and operational management principles, including P&L management and balancing costs with high-value patient care delivery • Strong project management skills, including planning, executing, and closing projects on time and within budget • Ability to manage competing priorities and deadlines across fast-paced multi-site operations • High computer literacy with relevant healthcare and administrative software • Must be legally eligible for employment in the United States • Must reside in the United States if employed

🏖️ Benefits

• Medical, dental, and vision insurance • Employer-paid life and long-term disability insurance • Voluntary short-term disability insurance • Voluntary employee, spousal, and child life insurance • Accident, critical illness, hospital, or confinement insurance • Flexible spending accounts (FSA) • Health savings account (HSA) contributions • 20 days of accrued PTO annually • 8 paid holidays • 3 floating holidays • 401(k)