Director of Insurance Operations

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🐊 Florida, Texas – Remote

🐊 Florida – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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Odevo

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏠 Real Estate

☁️ SaaS

🤖 Artificial Intelligence

💰 Private equity on 2024-09

Real Estate • SaaS • Artificial Intelligence

Odevo is a global residential property management group founded in 2000 that combines people, technology and AI to modernize the residential real‑estate industry. The company reports managing about 2. 5 million homes across multiple markets (Finland, Sweden, United Kingdom, United States, Germany, Spain, Portugal, Mexico, Italy), employs thousands of colleagues globally, and has developed a proprietary SaaS platform and growing product & engineering organization to scale tech-driven property management and value-added services. Odevo positions itself as a tech-first leader focused on operational efficiency, AI-enabled services, and international expansion.

📋 Description

• Directly manage Insurance Coordinators, Senior Insurance Coordinators, and regional Insurance Leads across the US market • Design and lead team operating cadence to drive organization, clarity, and execution • Partner with HR and senior leadership on organizational design as the team scales • Serve as the primary operational stakeholder for Odevo's national broker partner network • Drive volume from prospecting through policy placement • Manage broker SLAs, service levels, and escalation pathways • Facilitate business reviews with broker partners to track performance, resolve issues, and align on growth priorities • Identify opportunities to expand, adjust, or deepen broker partnerships • Own the end-to-end operational model for insurance delivery, including data intake, policy tracking, renewal execution, and post-placement servicing • Work with Op Co leadership to prioritize high-opportunity accounts • Design, document, and continuously improve standard operating procedures • Lead process improvement initiatives to reduce friction, improve data quality, and increase team capacity • Own brokerage channel reporting, including growth, retention, penetration, commission financials, and team performance metrics • Translate data into actionable insights and recommendations for senior leadership • Partner with data and technology teams to improve systems and reporting infrastructure

🎯 Requirements

• 5+ years of work experience in insurance, including insurance operations, insurance brokerage operations, in-house risk management, or a related field • 2+ years managing a team • Demonstrated ability to develop and performance-manage direct reports • Strong working knowledge of P&C insurance products • Proven ability to manage external partner relationships at a program level • Strong written and verbal communication skills, including presenting to senior stakeholders • Experience building high-performing teams in fast-moving, matrixed environments • Ability to build and implement durable systems and processes • Data-driven and analytical; comfortable owning reporting, building trackers, and using data to guide decisions • Comfort with ambiguity and growth • Experience working with or within HOA management companies, community association management, or similar property management environments preferred • Experience working in a portfolio company or matrixed organization preferred • P&C license held or ability to obtain

🏖️ Benefits

• Reasonable accommodations for individuals with disabilities • Some travel for broker partner offices, Op Co locations, company-sponsored meetings and trainings • Monday through Friday during normal business hours, with schedule flexibility for business needs