Director, IT Commercial Systems and CRM Operations – Global Commercial Technology

🔥 11 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $172.5k - $232.5k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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BeOne Medicines

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2010

🧬 Biotechnology

🏥 Healthcare

💊 Pharmaceuticals

Biotechnology • Healthcare • Pharmaceuticals

BeOne Medicines is a global oncology company domiciled in Switzerland that is discovering and developing innovative treatments that are more affordable and accessible to cancer patients worldwide. With a portfolio spanning hematology and solid tumors, BeOne is expediting the development of its diverse pipeline of novel therapeutics through its internal capabilities and collaborations. With a growing global team of more than 11,000 colleagues spanning six continents, the Company is committed to radically improving access to medicines for far more patients who need them.

📋 Description

• Lead operational management of US and JPAC commercial technology platforms supporting Sales, Medical Affairs, Market Access, Marketing, Omnichannel Engagement, and Customer Experience • Partner with business stakeholders to establish technology roadmaps aligned with corporate and commercial objectives • Advise senior business leaders and translate strategic priorities into scalable technology solutions • Drive continuous improvement to enhance platform performance, user experience, and operational efficiency • Provide operational oversight for field-enabling CRMs and related commercial technology platforms • Establish governance for enhancements, configuration changes, integrations, and platform upgrades • Oversee system health monitoring, issue resolution, incident management, and root-cause analysis • Manage stakeholder relationships, requirements gathering, prioritization, and demand management • Communicate technology investments, risks, dependencies, and delivery progress to executives • Establish and govern release management processes across environments and business functions • Lead platform release planning and execution, including testing, validation, training, and communication • Implement change management, deployment governance, and operational readiness practices • Apply architectural principles and review CRM solution designs, integrations, data models, and enhancements • Ensure compliance with industry best practices, regulatory requirements, security standards, and data governance policies • Define and monitor SLAs, KPIs, and operational metrics • Drive risk management, business continuity, and platform resiliency initiatives • Lead vendor management activities with managed service providers, implementation partners, and software vendors • Identify automation, process optimization, and cost-reduction opportunities • Lead, mentor, and develop IT professionals and external partners • Manage staffing strategies, succession planning, performance management, and professional development • Build high-performing teams supporting global commercial operations • Lead evaluation, selection, and implementation planning for the next-generation CRM platform • Lead operational readiness and transition planning for migration from the legacy CRM platform • Deliver CRM deployment milestones on schedule and within budget while maintaining stability, compliance, stakeholder satisfaction, and adoption • Develop a multi-year roadmap for CRM and commercial technology operations

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or Business • 10+ years of progressive IT experience, including leadership roles supporting commercial systems within the pharmaceutical industry • 5+ years of people leadership experience managing technical/business-facing teams • Deep experience in Salesforce, Veeva, or similar CRMs within regulated environments • 10+ years of hands-on experience in CRM technologies • Expertise in Veeva CRM, Veeva Vault CRM, Salesforce Life Sciences Cloud, and associated commercial technology ecosystems • Experience leading or supporting CRM transformation programs in pharmaceutical or life sciences organizations • Experience managing CRM migration activities, including business process redesign, data migration, integration modernization, user adoption, change management, and post-deployment stabilization • Experience evaluating CRM platforms, technology selection, vendor assessment, roadmap development, and transition planning • Proven experience managing application operations, release management, platform governance, and stakeholder engagement • Strong understanding of pharmaceutical commercial processes, including Sales, Medical Affairs, Marketing, and Omnichannel Engagement • Experience managing external vendors, managed services providers, or integrated service providers • Excellent executive communication, presentation, negotiation, and influencing skills • Understanding of AI, machine learning, customer intelligence, and digital engagement capabilities • Experience supporting global commercial organizations across multiple regions and markets • Knowledge of pharmaceutical compliance requirements, including GxP, GDPR, HIPAA, and promotional review processes • Experience with Marketing Automation, Customer Data Platforms, Identity & Consent, Data Warehousing, Analytics, and Integration Platforms • Ability to balance strategic initiatives with day-to-day operational responsibilities • Minimal to moderate travel required, estimated at 10% • Master's degree and Salesforce, Veeva, ITIL, Agile, PMP, or Architecture-related certifications are preferred qualifications, not required

🏖️ Benefits

• Annual bonus plan eligibility for Non-Commercial roles or incentive compensation plan eligibility for Commercial roles • Discretionary equity awards • Employee Stock Purchase Plan • Medical • Dental • Vision • 401(k) • FSA/HSA • Life Insurance • Paid Time Off • Wellness • Reasonable accommodation for applicants with disabilities and other protected individuals