Director of Professional Services – Operations

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🔥 22 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $150k - $170k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Theiagen Genomics

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

Food & Beverage • Healthcare • Consulting

Theiagen Genomics is a leading bioinformatics company focused on enhancing public health through advanced pathogen genomics. With expertise in next-generation sequencing and bioinformatics technologies, Theiagen collaborates with public health laboratories, offering tailored solutions for microbial genomics applications, including infectious disease monitoring, food safety, and environmental surveillance. Their mission is to provide actionable insights that improve disease prevention strategies and enhance the overall effectiveness of public health efforts.

📋 Description

• Oversee and optimize day-to-day operations to ensure efficiency, scalability, and alignment with strategic objectives • Lead operational planning, process improvement, and cross-functional coordination to drive organizational performance and execution • Partner with executive leadership to translate strategy into actionable plans • Implement operational frameworks and ensure consistent delivery of high-quality products and services • Lead, mentor, and develop the Operations team • Drive workforce planning, talent acquisition, onboarding, succession planning, and employee development • Lead successful delivery of client engagements and optimize project delivery frameworks • Monitor project performance, mitigate delivery risks, and drive continuous improvement • Lead strategic workforce and capacity planning and optimize resource allocation • Champion exceptional client experience, manage complex client issues, and strengthen long-term client relationships • Lead operational excellence and process improvement initiatives • Develop and optimize business processes, systems, and governance • Drive adoption of technology, automation, and operational best practices • Establish delivery governance, financial oversight, quality management, operational risk practices, and operational reporting as the organization scales

🎯 Requirements

• Bachelor’s degree in Business Administration, Operations Management, or related field required; Master’s preferred • 7–10+ years of experience in operations, program management, or related roles in a services organization • 3–5+ years of leadership experience managing teams and cross-functional initiatives • Proven ability to design and implement scalable operational processes and systems • Strong analytical, organizational, problem-solving, communication, and change-management skills • Experience operating a scientific, technical, engineering, consulting, or professional services organization • Ability to work with highly specialized scientific and technical employees • Comfort operating in an environment where discovery is inherent • Experience managing cross-functional initiatives • Familiarity with Lean, Six Sigma, or EOS preferred • Experience in high-growth or scaling organizations preferred • Experience in regulated environments such as CLIA, CAP, or ISO preferred • Project and portfolio management skills preferred • Experience with resource planning and utilization management preferred • Understanding of project economics, pricing assumptions, margins, and forecasting preferred • Must be located in the US and able to provide employment eligibility; sponsorship is not offered at this time

🏖️ Benefits

• Competitive Compensation • Paid Time Off • Fully remote work • Company supplied phone and computer • Medical, Dental, Vision coverage/stipend • 401(k) with company match • Flexible Spending Accounts • Employee Assistance Program • Employee Discount Program