Director, IT Commercial Systems and CRM Operations – Global Commercial Technology

🕒 August 5

🇺🇸 United States – Remote

💵 $172.5k - $232.5k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 2%

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BeOne Medicines

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2010

🧬 Biotechnology

🏥 Healthcare

💊 Pharmaceuticals

Biotechnology • Healthcare • Pharmaceuticals

BeOne Medicines is a global oncology company domiciled in Switzerland that is discovering and developing innovative treatments that are more affordable and accessible to cancer patients worldwide. With a portfolio spanning hematology and solid tumors, BeOne is expediting the development of its diverse pipeline of novel therapeutics through its internal capabilities and collaborations. With a growing global team of more than 11,000 colleagues spanning six continents, the Company is committed to radically improving access to medicines for far more patients who need them.

📋 Description

• Lead operational management of US and JPAC commercial technology platforms supporting Sales, Medical Affairs, Market Access, Marketing, Omnichannel Engagement, and Customer Experience. • Partner with business stakeholders to establish technology roadmaps aligned with corporate and commercial objectives. • Advise senior business leaders and translate strategic priorities into scalable technology solutions. • Drive continuous improvement in platform performance, user experience, and operational efficiency. • Own operational oversight for field-enabling CRMs and related commercial technology platforms. • Ensure platform reliability, availability, performance, compliance, and governance. • Oversee enhancements, configuration changes, integrations, upgrades, system monitoring, incidents, issue resolution, and root-cause analysis. • Manage stakeholder relationships, requirements gathering, prioritization, and demand management. • Communicate technology investments, risks, dependencies, and delivery progress to executives. • Establish and govern release management, change management, deployment governance, testing, validation, training, communication, and operational readiness. • Apply architectural principles and partner with Enterprise and Solution Architecture teams on future-state strategies and integration frameworks. • Review and approve CRM solution designs, integrations, data models, and platform enhancements. • Define and monitor SLAs, KPIs, and operational metrics. • Drive risk management, business continuity, platform resiliency, automation, process optimization, and cost reduction. • Lead vendor management for managed service providers, implementation partners, and software vendors. • Lead, mentor, and develop IT professionals and external partners. • Manage staffing strategies, succession planning, performance management, and professional development. • Support evaluation, selection, and implementation planning of the next-generation CRM platform. • Lead operational readiness and transition planning for migration from the legacy CRM platform. • Deliver CRM deployment milestones on schedule and within budget while maintaining stability, compliance, satisfaction, and adoption targets. • Develop a multi-year roadmap for CRM and commercial technology operations. • Build a high-performing organization supporting commercial growth and digital transformation.

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or Business. • 10+ years of progressive IT experience, including leadership roles supporting commercial systems within the pharmaceutical industry. • 5+ years of people leadership experience managing technical/business-facing teams. • 10+ years of hands-on experience in CRM technologies. • Deep experience in Salesforce, Veeva, or similar CRMs within regulated environments. • Expertise in Veeva CRM, Veeva Vault CRM, Salesforce Life Sciences Cloud, and associated commercial technology ecosystems. • Experience leading or supporting CRM transformation programs, including implementation, deployment, or migration from legacy CRM platforms in pharmaceutical or life sciences organizations. • Proven experience managing CRM migration activities, business process redesign, data migration, integration modernization, user adoption, change management, and post-deployment stabilization. • Experience evaluating CRM platforms, technology selection, vendor assessment, roadmap development, and transition planning. • Proven experience managing application operations, release management, platform governance, and stakeholder engagement. • Strong understanding of pharmaceutical commercial processes, including Sales, Medical Affairs, Marketing, and Omnichannel Engagement. • Experience managing external vendors, managed services providers, or integrated service providers. • Excellent executive communication, presentation, negotiation, and influencing skills. • Understanding of emerging technologies including AI, machine learning, customer intelligence, and digital engagement. • Knowledge of pharmaceutical compliance requirements, including GxP, GDPR, HIPAA, and promotional review processes. • Preferred: Master's degree in Information Systems, Business Administration, or related field. • Preferred: Salesforce, Veeva, ITIL, Agile, PMP, or Architecture-related certifications. • Experience supporting global commercial organizations across multiple regions and markets. • Experience with Marketing Automation, Customer Data Platforms, Identity & Consent, Data Warehousing, Analytics, and Integration Platforms. • Experience supporting global CRM deployments across multiple markets, business units, and regulatory environments. • Minimal to moderate travel required, estimated at 10%.

🏖️ Benefits

• Annual bonus or incentive compensation plan eligibility (Commercial roles are eligible for an incentive compensation plan) • Discretionary equity awards • Employee Stock Purchase Plan • Medical insurance • Dental insurance • Vision insurance • 401(k) • FSA/HSA • Life Insurance • Paid Time Off • Wellness benefits • Equal opportunity employer • Reasonable accommodation in the job application process