Director of Commercial Operations

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Bloomlife Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

💰 Series A on 2020-06

Healthcare • Healthcare Insurance • Artificial Intelligence

Bloomlife Inc. is a healthcare technology company focused on improving maternal and fetal health through innovative connected care solutions. They provide FDA-cleared remote patient monitoring systems to evaluate maternal and fetal health from home, using connected devices and digital health screening tools. Bloomlife aims to address the maternal health crisis by enabling healthcare providers to easily screen for maternal and fetal risks, thereby optimizing care for high-risk patients. Their comprehensive platform replaces traditional in-person appointments and manual processes, allowing for better clinical oversight and improved health outcomes. By integrating remote patient monitoring and data analytics into existing healthcare workflows, Bloomlife enhances the capacity of healthcare providers, reduces clinical staff burnout, and improves quality of care while potentially increasing revenue through new billable services. Their solutions empower mothers and connect care teams for real-time oversight without unnecessary hospital visits. The company operates out of San Francisco, CA, and Liege, Belgium.

📋 Description

• Design, implement, maintain, and scale operational processes across sales, marketing, customer success, commercial operations, and clinical implementation functions • Establish frameworks, processes, KPIs, and operating rhythms for sustainable growth • Identify operational inefficiencies and design solutions to improve team velocity, customer experience, and business outcomes • Build infrastructure for rapid scaling while maintaining quality and compliance in a regulated healthcare environment • Support the Chief Commercial Officer with ad-hoc projects • Build and implement playbooks, processes, and enablement tools for customer-facing teams • Own pipeline funnel management and new clinic rollout prioritization, including lead tracking, stage movement, implementation sequencing, onboarding, and account management • Optimize and maintain the CRM, automation, AI-assisted task capture, assignment, summaries, analysis, and reporting • Oversee logistics for remote monitoring device kits, clinic inventory, refill triggers, clinic contacts, and weekly logistics meetings • Develop monthly clinic dashboards and performance reports with the CCO • Prepare and deliver clinic Quarterly Business Reviews • Manage Clinic Monthly Claims Summary reviews, distribution, and invoice and billing inquiries • Maintain reimbursement landscape data across Medicaid and commercial insurers, including CPT/billing codes, payer requirements, and geographic coverage • Analyze clinic financial and reimbursement reports and documentation gaps; prepare client guidance and reimbursement compliance training materials • Establish account health scorecards, engagement cadences, and proactive support systems • Collaborate on Key Account Management plans supporting clinic clinical, operational, and financial viability • Design Voice of Customer programs and translate feedback into product and service improvements • Collaborate on customer complaint assessment and resolution with Regulatory, Product, and Software teams • Serve as a strategic thought partner to executive leadership on priorities, resource allocation, and organizational design • Lead special projects and strategic initiatives related to growth, investor relations, and market expansion • Prepare executive updates, board materials, and investor updates

🎯 Requirements

• 6–8+ years of progressive operations leadership, customer success, or commercial operations experience, including significant early-stage or high-growth startup experience • Proven track record building and scaling processes from 0 to 100 in ambiguous, resource-constrained settings • Healthcare, health tech, or life sciences experience strongly preferred, particularly FDA, HIPAA, or clinical operations experience • Cross-functional leadership coordinating Customer Service, Sales, Product, Engineering, Marketing, and Clinical functions • Customer success and relationship management expertise in B2B and/or DTC contexts, with ability to drive retention, expansion, and satisfaction • Project management experience handling complex, multi-stakeholder initiatives with competing priorities and tight timelines • Experience optimizing and using CRM platforms, building reporting systems, defining KPIs, and using analytics for strategic decisions • Comfortable with technology and AI tools; strong analytical, communication, and presentation skills • Familiarity with HubSpot, Intercom, Jira, Asana, Coda, Notion, Metabase, Looker, Tableau, Claude Code, workflow automation tools, Microsoft Suite, Google Workspace, Slack, and EMR systems • Nice to have: commercial experience in women’s health/OBGYN, C-suite operational support, remote patient monitoring, telehealth, connected medical devices, EMR integrations, HIPAA, SOC 2, reimbursement operations, and payer landscapes

🏖️ Benefits

• Competitive market salary + stock options grant • Medical, dental, and vision with a range of coverage and copay options, 100% for employees and 50% for dependents • Unlimited PTO + Sick days • 401(k) retirement plan • Parental leave: Maternity - 3 months full time off or up to 6 months with partial work after 2 months; Paternity - 1 month full time off or up to 3 months with partial work • 100% reimbursement for work-related conferences, classes, books • Remote work