Regional Learning Manager, Learning Operations

🔥 41 minutes ago

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hims & hers

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Hims & Hers is an online platform with over 1 million subscribers that connects patients to licensed healthcare professionals across all 50 states in the U. S. The service offers comprehensive support for sexual health, weight loss, hair regrowth, mental health, and skincare through a 100% online process. Clients can receive personalized treatment plans which may include prescription medications, and benefit from free and discreet shipping. Hims & Hers prides itself on providing accessible and affordable healthcare without the need for insurance, offering transparent pricing and support from licensed providers. It aims to empower individuals by making healthcare and treatment conveniently available on their own terms, including mental health support, which includes treatments for anxiety and depression.

📋 Description

• Develop and implement learning strategies aligned to business objectives across Dispense & Fulfillment, Compounding, and Diagnostics operations, reporting progress to the Director of Learning. • Lead, mentor, and develop a team of learning professionals, fostering a culture of quality, continuous improvement, and accountability. • Ensure all training programs comply with relevant regulatory requirements including FDA, state boards of pharmacy, and applicable USP standards — partnering with Quality, Regulatory Compliance, and Pharmacy SMEs to translate compliance requirements into effective training. • Partner with senior leadership, Quality, Regulatory Compliance, and Operations to identify skill gaps and develop targeted learning solutions. • Oversee the design and delivery of blended learning programs that drive operational performance, compliance, and safety outcomes. • Lead continuous improvement initiatives including learning kaizens, new program design and launch, and LMS projects that enhance training quality and consistency across the network. • Support the development and delivery of leadership and professional development programs that build capability and grow talent. • Develop and track KPIs to measure learning effectiveness and business impact, reporting outcomes to senior leadership. • Manage learning budgets and resource allocation to maximize impact and demonstrate ROI. • Travel to sites as needed to support network priorities, program launches, and continuous improvement initiatives.

🎯 Requirements

• Bachelor’s degree required; Master’s degree in Learning & Development, Organizational Development, Business Administration, or related field preferred. • Active CPhT (Certified Pharmacy Technician) certification required. • 10+ years of progressive experience in learning and development, with at least 3+ years in a leadership role managing teams across multiple locations. • Proven experience developing and implementing learning strategies that drive measurable business results in regulated environments. • Experience leading learning initiatives in pharmaceutical, healthcare, or distribution/fulfillment operations. • Demonstrated understanding of FDA regulations, cGMP requirements, and USP standards as they relate to training and competency assessment. • Strong business acumen with the ability to align learning initiatives to operational priorities and demonstrate ROI. • Demonstrated change management, stakeholder management, and project management capabilities with the ability to manage multiple complex initiatives simultaneously. • Superior communication skills with the ability to influence at all levels of the organization. • Preferred: • Experience in 503a or 503b compounding pharmacy environments, including sterile compounding and aseptic technique training. • Knowledge of USP <797>, <795>, and <800> standards and associated training requirements. • Experience leading learning initiatives during periods of rapid growth, new facility launches, or organizational change. • Proficiency with enterprise LMS platforms. • Background in process improvement methodologies such as Lean or Six Sigma. • Proficiency with program and project management tools such as Asana, Google Suite, or similar platforms to manage complex, multi-workstream initiatives. • Experience designing and delivering leadership development programs.

🏖️ Benefits

• Competitive salary & equity compensation for full-time roles • Unlimited PTO, company holidays, and quarterly mental health days • Comprehensive health benefits including medical, dental & vision, and parental leave • Employee Stock Purchase Program (ESPP) • 401k benefits with employer matching contribution • Offsite team retreats