Benefits Operations Manager

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Own the full lifecycle of high-visibility benefits, wellness, and compliance initiatives from concept through multi-state implementation and employee adoption • Partner with the Chief of Staff to prioritize the compliance and benefits backlog • Re-scope program goals, wellness rollouts, and plan timelines as business priorities or regulations evolve • Guide development of new infrastructure and apply existing principles to complex structural goals • Administer US health benefits and 401k plans, including vendor relationships, platform management, and system updates • Design, oversee, and optimize regional and global employee leave programs • Build, launch, and manage employee perk architectures and company-wide well-being initiatives • Research, process, and track state-by-state hiring approvals and regional compliance parameters • Maintain benefit records, compliance logs, and 401k updates as the source of truth • Establish documentation standards and project rituals for compliance and leave tracking • Translate complex compliance, legal, and benefits information into concise narratives for executives and company-wide audiences • Identify adoption roadblocks and design mitigation strategies • Create leader toolkits, compliance FAQs, benefits summaries, and feedback loops • Use plan utilization, employee feedback, and sentiment data to improve perk and wellness program designs • Audit benefits administration processes and identify efficiency and scalability opportunities

🎯 Requirements

• 8+ years of experience leading complex, multi-workstream initiatives in US health benefits administration, 401k management, and employment compliance • In-depth knowledge of US health care infrastructure, ERISA rules, 401k fiduciary practices, and multi-state compliance • Ability to independently evaluate variables, select appropriate methods, and make structural recommendations • Proven ability to partner with and influence Legal, Finance, and Accounting • Track record measuring success through plan utilization, employee stability, and compliance health • Exceptional judgment and complete confidentiality when handling medical leaves, personal leaves, and health-related accommodation requests • Specialized or advanced expertise in technical compliance and benefits operations • Ability to work in high-growth, remote-first environments

🏖️ Benefits

• US health benefits • 401k plans • Employee leave programs • Remote-work stipends • Lifestyle perks • Mental health weeks • Wellness programs • Employee benefits open enrollment • Company-wide well-being initiatives