VP, IT Operations

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🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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Vytalize Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

☁️ SaaS

⚕️ Healthcare Insurance

💰 $100M Series C - Vytalize Health on 2023-02

B2B • SaaS • Healthcare Insurance

Vytalize Health is a healthcare technology and services company that helps primary care practices and Accountable Care Organizations (ACOs) transition to value-based care. It combines data-driven analytics, virtual and in-home clinical support, and care management services to improve patient outcomes, enable Medicare-approved remote services for chronic conditions, and help practices earn shared savings under value-based contracts. Vytalize partners with independent PCPs, group practices, community health centers and existing ACOs to deliver clinical enablement, practice-tailored workflows, and performance insights.

📋 Description

• Own the IT operating model for the MSO, defining which services are delivered centrally to managed practices and how they are standardized, supported, and measured. • Lead IT integration of newly acquired and affiliated practices, including discovery, network and connectivity, identity, endpoints, application access, and cutover to Vytalize standards. • Own the end-user experience across corporate, clinical, and practice-based users, including service desk, endpoint management, onboarding/offboarding, and escalation. • Build and mature ITSM processes for incident, request, problem, and change management within Jira Service Management. • Define and report on operational metrics, including resolution times, uptime, CSAT, and first-contact resolution, across both corporate and practice environments. • Oversee core infrastructure, cloud operations, identity and access management, and endpoint security across multiple entities. • Establish and enforce IT standards for practice sites, including hardware, connectivity, access, and support expectations. • Own business continuity and disaster recovery planning and testing for systems clinical teams and practices depend on. • Partner with Enterprise Applications and Data teams on the systems practices rely on day to day, including EHR access and clinical workflow tooling. • Partner with Information Security and Compliance on audit readiness, evidence collection, and remediation. • Ensure IT operations meet HIPAA, HITRUST, and SOC 2 requirements across all entities, building compliance into process rather than bolting it on. • Manage the IT budget, vendor relationships, and third-party support arrangements that underpin service delivery. • Lead and grow the internal IT team, and build the support model that scales as practices are added. • Serve as the senior IT voice to executive leadership and partner cross-functionally with Clinical, Practice Operations, People Operations, and Corporate Development. • Translate business priorities into an IT operating roadmap that scales with headcount, practices, and markets.

🎯 Requirements

• 10+ years of experience in IT operations, with 5+ years leading teams • Experience delivering IT as a shared service across multiple entities, sites, or business units • Demonstrated experience integrating acquired or affiliated organizations onto standard IT systems • Experience running IT through significant company growth • Deep experience with Microsoft 365 administration at scale, including Exchange, Teams, SharePoint, and OneDrive • Strong experience with Microsoft Azure, including identity (Entra ID), access management, and cloud operations • Experience with AWS cloud operations • Experience with endpoint management platforms, including Intune (Windows) and Jamf (macOS) • Strong ITSM background with demonstrated ownership of ITIL-aligned incident, request, problem, and change management; ITIL certification preferred • Fluency with ITSM tooling; Jira Service Management experience strongly preferred • Experience operating in a regulated environment with formal audit and control requirements • Budget ownership and vendor management experience • Healthcare experience strongly preferred, including MSO, physician practice, value-based care, or ACO environments • Familiarity with the healthcare application landscape, including EHR platforms and integrations, clinical systems, and payer data feeds, preferred • Experience supporting distributed clinical sites and a fully remote corporate workforce preferred • Acknowledge patient's rights on confidentiality issues and follow HIPAA guidelines and regulations

🏖️ Benefits

• Competitive base compensation • Annual bonus potential • Health benefits are effective on start date • Health & Wellness Program: up to $300 per quarter for your overall well-being, available on start date • 401K plan effective on the first of the month after your start date; 100% of up to 4% of your annual salary • Unlimited (or generous) paid "Vytal Time", and 5 paid sick days after your first 90 days • Company paid STD/LTD • Technology setup • Ability to help build a market leader in value-based healthcare at a rapidly growing organization