Director of Carrier Capacity

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Arrive Logistics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💰 $300M Private Equity Round on 2021-04

Arrive Logistics is a multimodal transportation and technology company providing strategic solutions for both shippers and carriers. We are one of the fastest-growing freight brokerages in the nation, with exponential growth in both size and revenue each year since our founding in 2014. We are focused on one thing: defining a new standard for service in freight, pushing the limits of what’s possible for ourselves and our partners every day.

📋 Description

• Direct the overall operations, strategy, and execution of the Arrive Fresh carrier capacity department to maximize service and buying power within the fresh produce sector. • Inspire, mentor, and coach Carrier Capacity Managers and Carrier Account Representatives of all tenures to build specialized sales and procurement skills. • Cultivate a high-performing, collaborative team culture focused on professional development, talent retention, and engagement. • Develop and implement robust Carrier Compliance and Claims Management programs tailored to the unique demands of temperature-controlled and perishable freight. • Ensure strict operational compliance with food safety regulations, including the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and the Perishable Agricultural Commodities Act (PACA). • Collaborate with Business Development and Client Success leadership to align departmental goals, resolve operational bottlenecks and execute cross-functional strategic initiatives. • Create and implement Standard Operating Procedures (SOPs) for specialized carrier procurement, onboarding, and service delivery. • Oversee bid management processes with growers (shippers) and key institutional customers (retail, foodservice, processor, and wholesale accounts). • Partner with Technology teams to enhance Transportation Management System (TMS) functionality, driving operational efficiency and a premium carrier experience. • Analyze key performance indicators (KPIs) such as lane pricing, tender acceptance, carrier retention, and service delivery to optimize network productivity.

🎯 Requirements

• Bachelor's Degree in Business Administration, Logistics, Supply Chain, or equivalent professional experience preferred. • 15+ years of relevant brokerage experience in third-party logistics (3PL) or freight brokerage operations. • 10+ years of dedicated experience in produce and floral logistics, with deep knowledge of perishable cold-chain capacity procurement. • 6+ years of logistics leadership experience managing, coaching, and scaling carrier capacity or carrier sales teams. • Proven expertise in food safety regulations including FSMA, STF, and PACA, with experience building specialized carrier compliance programs. • Demonstrated experience in bid management, carrier contract negotiations, and transportation network pricing. • Expertise in leveraging modern Transportation Management Systems (TMS) and analytical platforms to track and improve carrier performance. • Excellent communication, presentation, and interpersonal skills, with a bold leadership presence and a solutions-oriented mindset.

🏖️ Benefits

• Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage. • Invest in your future with our matching 401(k) program. • Maximize your wellness with free counseling sessions through our Employee Assistance Program. • Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days. • Receive 100% paid parental leave when you become a new parent. • Get paid to work with your friends through our Referral Program!