Help Desk Analyst

Job not on LinkedIn

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $48k - $51.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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University of Tennessee College of Arts & Sciences

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1905

📚 Education

🔬 Science

Education • Science • Arts

University of Tennessee College of Arts & Sciences is the primary academic unit at the University of Tennessee, Knoxville, offering a diverse range of undergraduate and graduate programs in the natural sciences, social sciences, arts, and humanities. The college emphasizes research, scholarship, and creative activities, and provides students with essential skills such as critical thinking and effective communication. With more than 100 majors and minors across various departments, the College strives to equip students with a comprehensive education to explore and understand the world.

📋 Description

• Provide technical support to faculty, staff, and students across University of Tennessee campuses and institutes • Support Microsoft 365, Google Workspace, Microsoft Office for Windows and Mac, account management, and IT security best practices • Research and resolve technical questions and application issues • Collaborate with senior analysts and IT professionals on complex problems • Document, track, update, monitor, and close support tickets • Communicate university IT policies to end users • Test new software and applications • Research and recommend improved troubleshooting methods and technology solutions • Stay current with IT industry developments and trends • Assist with training new employees • Train and mentor student assistants • Participate in team projects and work independently with minimal oversight • Create and maintain internal and external knowledge articles as a Knowledge Base Author • Support Knowledge-Centered Service practices and initiatives

🎯 Requirements

• Associate’s Degree or equivalent experience • 2 years of Customer Service • Working technical knowledge of personal computers, Windows and Mac operating systems, web browser troubleshooting, and software applications • Knowledge of computer networking concepts, including DNS and DHCP • Knowledge of Microsoft Office products for Windows and Mac • Knowledge of email clients • Strong customer service skills, including the ability to explain complex technical concepts to a diverse user population • Excellent oral and written communication skills • Strong interpersonal, organizational, time-management, and team-building skills • Demonstrated ability to write and follow technical documentation • Ability to lead and participate in group discussions • Ability to coordinate and maintain multiple projects independently • Strong problem-solving skills • Ability to work independently, take ownership of problems and projects, and demonstrate initiative • Ability to research new technologies and make recommendations for support • Ability to learn and use new technologies • Ability to make decisions under pressure • Legally authorized to work in the United States on a full-time basis without current or future employment-based visa sponsorship • Preferred: 3 or more years of Customer Service • Preferred: Previous Help Desk experience • Preferred knowledge of enterprise networking, Linux web page development, Microsoft Teams, account and computer security, Microsoft 365, and Google Workspace services • Resume and cover letter required

🏖️ Benefits

• Career development and coaching • Continued education • Extensive development and training opportunities • Work-life balance support • Compensation and innovation-focused employee support