Help Desk Specialist – 2nd Shift

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AMI Strategies

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

💼 Consulting

☁️ SaaS

Finance • Consulting • SaaS

AMI Strategies is a provider of vendor management solutions that specializes in automating and streamlining the processes related to vendor invoice processing. Their focus is on expense management, utilizing in-house tools to help organizations manage their most costly vendors efficiently while minimizing overspending. AMI Strategies offers services in various areas including IT professional services, project management, and cloud management, supporting enterprises in managing their expenses and vendor relationships effectively.

📋 Description

• Provide first contact and ordering assistance to customers placing an order for a mobile device • Work through issues submitted via calls, emails, and ticket requests • Guide end users through creation of orders and work tickets through completion • Document steps taken for ticket resolution • Provide remote assistance with ordering, troubleshooting, and setting up mobile phones for end users • Perform other duties as directed • Report to the Director of Mobility Services • No formal supervisory responsibilities

🎯 Requirements

• Proficient with MS Office products (Excel, Office and Word) • Attention to detail • Task and schedule driven • Ability to work in a team • Ability to communicate with technical and non-technical audiences • Experience with iOS and Android cellular devices and support of iOS and Android devices • Ability to multi-task and switch between different communication channels quickly and efficiently • Previous help desk/customer service experience • Prolonged periods sitting at a desk and working on a computer

🏖️ Benefits

• Flexible work environment with core business hours • Equal employment opportunities without regard to protected characteristics