IT Technician

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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YA Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

💼 Consulting

🏗️ Construction

🛡️ Insurance

💰 Private equity on 2021-09

Consulting • Construction • Insurance

YA Group is a global technical consulting firm that provides forensic, engineering, environmental, construction, and claims-related expert services to clients who need clarity in complex, high-stakes matters. Their offerings include accident reconstruction and biomechanics, forensic engineering and architecture, construction consulting and quantity surveying, environmental investigations, forensic accounting, litigation support and expert witness services, project and program management, owner’s representation, testing and laboratory services, and insurance claims consulting. The firm emphasizes technical excellence, interconnected multidisciplinary teams, rapid local response from a global expert network, and over 25 years of experience delivering services for construction, insurance, legal, government, and corporate clients.

📋 Description

• Work within the Tech Support ticketing system to ensure timely resolution of service requests while upholding exceptional customer service and user satisfaction • Diagnose and resolve hardware, software, tier 1 network, tier 1 information security, and endpoint-related issues across a distributed workforce • Administer user accounts, permissions, and access controls within Microsoft 365 and other business systems • Manage endpoint devices using MDM solutions such as Microsoft Intune, Jamf, and Apple Business Manager, including device enrollment, policy deployment, and compliance monitoring • Utilize RMM tools to proactively identify, troubleshoot, and remediate issues across a distributed device fleet • Document, track, and maintain detailed records of issues, resolutions, and work performed within the ticketing system • Create and maintain knowledge base articles and end-user documentation • Deliver user training and support to promote adherence to IT policies, technical proficiency, and cybersecurity best practices • Collaborate with IT team members on complex technical issues, operational improvements, and technology initiatives • Support employee onboarding, technology rollouts, office expansions, and systems integrations • Monitor emerging technologies and recommend improvements to IT operations, security, and user experience • Complete quality work on time while managing competing priorities and cross-functional projects • Perform additional duties as assigned

🎯 Requirements

• Bachelor’s degree in computer science or a related field, or equivalent work experience preferred • 5+ years of proven experience as an IT Technician or in a similar technical support role • Experience working in a remote environment is a plus • Experience supporting a rapidly growing organization, with the ability to adapt to evolving business needs and priorities • Hands-on experience with endpoint management and MDM platforms (Microsoft Intune, Jamf, or Apple Business Manager), including device enrollment, policy deployment, and compliance reporting • Experience with remote monitoring and management (RMM) tooling for remote remediation across a distributed fleet • Proven ability to independently troubleshoot and resolve complex technical issues with minimal supervision • Experience creating and maintaining knowledge base articles, runbooks, and end-user documentation • Familiarity with network troubleshooting and basic network concepts • Ability to work independently and as part of a team • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus • Experience managing Microsoft 365 cloud services (Exchange Online, Teams, OneDrive, etc.) • Strong organizational and interpersonal skills with a customer service orientation • Strong verbal and written communication skills

🏖️ Benefits

• Employee-focused culture • Strong commitment to work-life balance • Remote work • Flexible vacation & Paid holidays • Paid family care/sick leave • Parental leave • Medical, Dental, Vision + more • 401k w/match • Career growth • Competitive salaries