Help Desk Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $81k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hunter Strategy

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Hunter Strategy is a company focused on supporting mission partners in overcoming complex challenges in software engineering, cloud operations, and cyber risk. The company emphasizes the importance of IT as critical infrastructure and collaborates closely with technology and delivery partners to ensure long-term success. Hunter Strategy specializes in cloud engineering, DevSecOps, agile app development, and cybersecurity, providing services like software factory support, risk management, application security, and pen testing. The company is also experienced in compliance and authorization processes, helping clients navigate FedRamp and related requirements. As a HUBZone company, Hunter Strategy is committed to investing in its employees, communities, and partners, offering competitive salaries and wide-ranging benefits.

📋 Description

• Respond to client support queries and provide support over the phone and through remote access • Diagnose issues across computer software, peripherals, and hardware, including running software diagnostic tools and interpreting error and log data • Provide advanced technical support for incidents and service requests requiring deeper investigation than front-line support, covering application, infrastructure, access, integration, and performance issues • Restore service directly or coordinate escalation when an issue needs another team • Talk clients through basic problem-solving steps and provide basic computer training • Install, upgrade, and configure software systems, and support remote software deployments and updates • Coordinate hardware repair, replacement, or dispatch when a fix requires physical action, and track it through completion • Maintain accurate ticket records, complete support tickets, and follow up with clients through resolution • Communicate status clearly to users and technical teams throughout the life of a ticket • Identify recurring problems and contribute to root-cause analysis and knowledge articles • Write training manuals and support documentation • Support approved changes • Participate in scheduled or after-hours operational coverage as needed

🎯 Requirements

• Demonstrated help desk experience, including responding to user queries over the phone and through remote sessions • Proven ability to assess and diagnose computer hardware and software problems and implement effective solutions • Advanced knowledge of computer software and hardware systems • Excellent diagnostic skills • High-level written and verbal communication skills, with the patience to guide users through problems step by step • Experience diagnosing hardware and peripheral issues remotely and coordinating repair or replacement • Experience providing basic computer training to end users • Discipline to maintain accurate ticket records and clear support documentation

🏖️ Benefits

• Training and support to do your best work • Scheduled or after-hours operational coverage as needed