Helpdesk Technician

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $24 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Marathon Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Private Equity Round - Marathon Health on 2019-10

Consulting • Logistics • Insurance

Marathon Health is a healthcare services company that provides personalized, employer-focused advanced primary care and occupational health solutions. They operate onsite and nearsite health centers, network health centers, and virtual primary care and behavioral health services, and offer population health management, medication management, and lifestyle coaching to improve outcomes and lower employer healthcare costs. Marathon Health partners with employers, unions, and health plans to tailor care models that increase engagement, reduce ER and inpatient utilization, and deliver measurable ROI.

📋 Description

• Act as the initial point of contact for technical support via phone, chat, and ticketing systems • Ensure requests are promptly resolved, appropriately routed, or escalated • Provide technical support for computer hardware, software, networks, telephony systems, and peripherals • Manage user accounts, including password resets, permissions, and group assignments • Diagnose and resolve technical issues remotely • Meet or exceed established Service Level Agreements (SLAs) for issue resolution • Adhere to IT policies and procedures, including HIPAA, PCI, and Hi Trust requirements • Expand technical expertise through self-directed learning and practical experience

🎯 Requirements

• Associate’s Degree in Information Technology and 2+ years’ experience as a help desk technician or similar role, or equivalent combination of education and experience • Proven experience performing in a remote office environment • Experience administering Microsoft Windows operating systems and Office products • Strong understanding of Active Directory and Microsoft 365 administration • Working knowledge of TCP/IP network protocols • Experience with Windows Server environments • CompTIA A+ and/or Network+ preferred • Excellent communication and interpersonal skills • Problem-solving and analytical skills to troubleshoot and resolve technical issues • Ability to manage multiple tasks and meet deadlines in a fast-paced environment • Strong attention to detail and organizational skills

🏖️ Benefits

• FREE Marathon Health services for you and your family, including unlimited free primary care, routine labs, select prescriptions, vaccinations, and virtual mental health care • Choice of 2 medical plans, 2 dental plans, and vision coverage • Unlimited free mental health benefits and EAP resources • Rewards for challenges and healthy lifestyle activities • Family-building and hormonal health benefits • Paid parental leave • Generous PTO or FTO • Paid Holidays + A Day for What Matters • Company paid Basic Life and Disability insurance • Supplemental Life insurance • Spending Accounts • 401(k) with employer match and graded vesting • Continuing Medical Education (CME), as applicable