Client Services Agent

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $18 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ARUP Laboratories

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

💼 Consulting

🏥 Healthcare

🧬 Biotechnology

Consulting • Healthcare • Biotechnology

ARUP Laboratories is a national, academic, nonprofit reference laboratory that provides comprehensive diagnostic testing, specialized genetic and molecular assays, and clinical decision support to healthcare systems, clinicians, and researchers. It offers clinical and pharmaceutical research services, laboratory consulting and analytics, and educational resources including continuing education and expert guidance. ARUP is accredited by CAP, CLIA, and ISO 15189 and collaborates with academic partners to advance diagnostic innovation and precision medicine.

📋 Description

• Build and maintain customer relationships through phone, email and other communications • Create and modify patient orders and demographics following complex ordering procedures, processes and policies • Prioritize, research and respond to requests for test information, specimen requirements, supplies and fees • Provide positive, professional and empathetic customer service • Exercise judgment regarding complex job requirements to best serve patients, customers and ARUP • Document and follow through on cases using information management, case ownership and prioritization • Provide education, guidance and resolution regarding available resources, information and application utility • Utilize multiple ARUP systems to research and resolve customer issues • Serve as a liaison between ARUP customers and technical sections • Perform other duties as assigned

🎯 Requirements

• High School Diploma or Equivalent or better • Ability to type 35 WPM and 10 key skills • Basic computer skills including internet proficiency and ability to effectively navigate computer and phone systems • Remote workers only: internet download speed of 75mbps and upload speed of 50mbps or ability to obtain prior to start date • Ability to work Monday, Wednesday, Thursday, Friday, 32 hours per week, 7:30 AM–4:00 PM MST • Ability to complete approximately 9 weeks of training, Monday–Friday, 8:00 AM–4:30 PM or 1:00 PM–9:30 PM • Biohazard laboratory environment requiring personal protective equipment in accordance with CDC and OSHA regulations and company policies • Compliance with all ARUP Policies and Procedures • Preferred: College-level courses in medical terminology, biology, communications or related life sciences • Preferred: General medical laboratory experience • Preferred: One year of experience in customer service • Preferred: Familiarity with laboratory information system (LIS) • Preferred: Intermediate computer skills including internet proficiency • Preferred: HIPAA training or knowledge

🏖️ Benefits

• Remote work • Professional growth and continuous development • Diversity-focused work environment