Associate Director, Patient Support

Job not on LinkedIn

🕒 2 days ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $200k - $225k / year

⏰ Full Time

🟠 Senior

👔 Director

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Asahi Kasei

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1922

💊 Pharmaceuticals

🧬 Biotechnology

🔧 Hardware

Pharmaceuticals • Biotechnology • Hardware

Asahi Kasei is a diversified multinational Japanese industrial group that develops and manufactures materials, chemical products, electronic components, homes and building materials, and healthcare and pharmaceutical products. The company conducts R&D and commercial activities across semiconductors/electronics, life sciences and pharmaceuticals, medical devices, and energy technologies such as electrolysis and hydrogen production, while emphasizing sustainability and innovation.

📋 Description

• Lead all aspects of the Company’s Patient Support Programs in compliance with federal and state laws, regulations, and Company policies • Establish and evolve monitoring, auditing, and governance processes in partnership with Compliance to support the Company’s Ethics and Compliance program • Support contract negotiation and management in collaboration with internal stakeholders • Build and maintain strong, productive relationships with contracted service providers and their leadership teams • Drive efficient use of PSP budgets through active cost monitoring, identification of optimization opportunities, and development of forward-looking financial forecasts • Partner with internal stakeholders to develop standardized dashboards and reporting to measure program performance • Develop KPIs and content for internal quarterly business reviews (QBRs) with senior leadership • Conduct ongoing business reviews, establish performance metrics, complete on-site visits, and identify continuous improvement opportunities • Partner closely with Field Access, Sales, Marketing, and Commercial Operations to ensure strong understanding and effective execution of Company’s Patient Support Programs • Serve as a point of escalation to promptly address field questions, issues, and operational challenges • Proactively share market trends, best practices, competitive insights, and customer learnings to inform strategy development and refinement • Contribute to the design of innovative service offerings through patient insights, call center analytics, competitive benchmarking, and evaluation of global best practices • Stay current on evolving vendor capabilities, regulatory requirements, and industry trends impacting patient services programs by participating in relevant industry conferences • Work cross-functionally with Medical, Marketing, Commercial Operations, Field Sales, Legal, and Compliance to align clinical and commercial strategies and support appropriate customer engagement

🎯 Requirements

• Bachelor’s degree in a health-related field required; MBA preferred • 5+ years of experience in healthcare sales, market access, provider marketing, patient access, or reimbursement, including vendor management experience • Deep understanding of Medicare Parts B and D, Medicaid, private payer policies, reimbursement processes, health policy, and specialty pharmacy • Knowledge of the legal and regulatory environment impacting patient services and financial assistance programs • Demonstrated success supporting product launches across both pharmacy and medical benefit products • Strong analytical skills with the ability to interpret data, identify trends, and inform strategic decision-making • Excellent written, verbal, and presentation communication skills • Project management experience preferred • Strong organizational and collaboration skills with the ability to manage multiple priorities and timelines • Highly effective interpersonal and influencing skills, with a focus on delivering consistent, positive patient and customer access experience • Ability to travel 25% of the time including overnights

🏖️ Benefits

• health and insurance benefits • training and development opportunities • performance-based bonus eligibility