Implementation Coordinator, RPS Product Support Services

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🔥 23 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

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Ascensus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2000

💸 Finance

👥 HR Tech

💰 Secondary Market on 2019-02

Finance • HR Tech

Ascensus is a company that values its people and emphasizes a culture guided by principles such as integrity, quality, and a commitment to high standards. It provides administrative and recordkeeping services, focusing on helping individuals achieve financially secure retirements and ensuring quality education for children. Ascensus is dedicated to diversity, inclusion, and providing equal opportunities, making it a rewarding place to work. The company also offers a wide range of benefits to its employees, including student loan refinancing and healthy living programs.

📋 Description

• Managing the relationship with the client through the implementation of new products, mergers, terminations, ongoing communications, and client transitions between products and services. • Acts as the liaison to evaluate client needs by developing, recommending and implementing solutions. • Providing operational process support to clients and Ascensus staff. • Escalating any compliance or procedural discrepancies. • Coordinating follow up to resolve technology barriers.

🎯 Requirements

• Associate Degree in Business, Finance or related work experience required. • A minimum of 2 years customer service and project management experience required. • Experience with IRA, ESA, and HSA compliance preferred. • Proficiency in MSOffice software applications, specifically Word and Excel. • Proficiency in IRAdirect and CRM preferred. • Previous knowledge of financial services market desirable. • Project management experience. • Must possess very strong attention to detail. • Must possess strong organizational skills. • Ability to multi-task with competing priorities and coordinate a changing workload on a daily basis. • Excellent verbal and written communication skills. • Excellent interpersonal skills. • Must be able to work within deadlines. • Demonstrated customer service skills and strong customer service perspective. • Proven ability to use effective listening and problem solving skills. • Must be able to react to change positively and productively ad handle other essential tasks as assigned. • Ability to travel.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Professional development • Flexible work arrangements