Customer Centric Engineer

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🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Acryl Data

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $9M Seed Round on 2021-06

Artificial Intelligence • Enterprise • SaaS

Acryl Data is the company behind DataHub, the leading open-source metadata platform designed to manage and govern data and AI. With a strong community of over 11,550 contributors, Acryl Data aims to become the gold standard in data and AI governance by providing reliable and compliant solutions. The company has emerged from a history of innovation at LinkedIn and has gained support from prominent investors like 8VC and LinkedIn itself. Acryl Data focuses on creating a metadata-driven control plane for data, delivering valuable insights from data leaders, and partnering with world-class companies to bring order to data chaos.

📋 Description

• Provide advanced technical support to our growing customer base via multiple channels (Zendesk, Zoom, Slack). • Troubleshoot complex issues spanning software configuration, networking, and integrations — including analyzing logs, reproducing issues, and debugging code. • Ensure our customers achieve fast and lasting success with DataHub. • Act as a trusted advisor, helping customers optimize their usage and proactively address gaps or inefficiencies. • Collaborate with product, engineering, and ingestion teams to resolve escalations and improve product functionality. • Monitor customer health metrics and advocate internally (alongside our Customer Success team) for improvements based on customer feedback. • Contribute to customer-facing resources: FAQs, troubleshooting guides, training materials, and knowledge base articles. • Continuously expand your technical skill set through training, certifications, and self-directed learning.

🎯 Requirements

• 5+ years of experience in software engineering, data engineering, or supporting complex enterprise applications. • Expertise and understanding of Python; general understanding of frontend technologies like React, TypeScript, JavaScript, etc.; experience with data pipelines, ELT processes, and the modern data stack. • Proficiency with SQL and enterprise data platforms such as Snowflake, BigQuery, dbt, Airflow, Tableau, or Looker. • Solid understanding of networking, system architectures, and cloud platforms (AWS, Azure, GCP). Understanding of (and experience with) modern orchestration technologies (Kubernetes, GKE, AKE, Docker, etc.) • Experience with UNIX commands and system administration/navigation. • Experience troubleshooting and debugging code in enterprise environments. • Excellent written and verbal communication skills — able to explain technical detail clearly to customers at all levels. • A passion for helping customers succeed and a mindset rooted in collaboration and empathy. • An appetite for working in a fast-paced startup environment. • Bachelor’s degree in Computer Science or equivalent practical experience.

🏖️ Benefits

• Competitive package: Salary, health benefits, and equity. You’ll have an ownership stake in the company. • Comprehensive health coverage: We cover 99% of medical, dental, and vision premiums employees, and 65% for dependents. • Flexible savings accounts: We offer FSAs to help cover planned or unexpected healthcare costs. You can also opt into a Dependent Care FSA to support family needs. • Support for every path to parenthood: Through Carrot Fertility, we provide inclusive fertility benefits and family-forming support. All U.S. employees have access, regardless of age, gender identity, or family structure. • Time off that works for you: Our unlimited PTO and sick leave policy is designed for flexibility, rest, and real life.