Senior Implementation Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $130k - $150k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 4%

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Ascertain

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏥 Healthcare

💼 Consulting

🤖 Artificial Intelligence

💰 $10M Series A - Ascertain on 2025-04

Healthcare • Consulting • Artificial Intelligence

Ascertain is an agentic AI-powered healthcare operations platform that automates administrative workflows such as prior authorizations, eligibility verification, referral processing, discharge planning, and denials management. Designed for provider groups, health systems, and payers, Ascertain ingests unstructured data, automates forms, integrates with legacy systems, and includes human-in-the-loop review and traceability to improve approval rates, reduce administrative burden, and accelerate patient access while demonstrating ROI in weeks.

📋 Description

• Serve as the primary client lead during implementation • Conduct stakeholder interviews and align on workflows • Maintain alignment with operational and executive stakeholders • Provide progress updates, surface risks early, and coordinate through go-live and early adoption • Oversee customer onboarding, including planning, configuration, testing, training, go-live, and support • Create project plans, milestones, and risk-mitigation strategies • Use KPIs such as time saved and turnaround reduction to demonstrate ROI and support customer expansion • Upsell and cross-sell new products to established customers • Develop scalable customer-success frameworks covering onboarding, training, support, and upsell • Develop targeted customer-success materials, including role-based meeting templates • Lead end-to-end deployments, ongoing customer-success initiatives, and onboarding for future products • Partner with Sales, Product, Engineering, and Marketing • Build scalable SOPs and playbooks and shape the partner experience

🎯 Requirements

• 5 to 7 years of experience in healthcare, including provider, payer, or healthcare technology environments • 4+ years of experience leading healthcare IT or SaaS implementations with direct ownership of delivery • Proven track record scaling complex, multi-stakeholder implementations and delivering quantifiable results • Exposure to customer-support workflows and tools • Previous startup experience preferred • Cardiology or oncology experience preferred • Ability to leverage metrics and insights to demonstrate customer ROI and identify account-growth opportunities • Ability to translate complex insights into clear recommendations for executives, customers, and internal teams • Ability to plan and manage projects end-to-end, set milestones, coordinate stakeholders, and mitigate risks • Ability to thrive in a fast-paced startup environment and balance strategic leadership with practical problem-solving and customer support

🏖️ Benefits

• Cutting-edge technology: Work directly with the latest advancements in AI and automation • Ownership & growth: Significant opportunities for career advancement • Collaborative team: Talented, passionate, and supportive team • Flexible remote work • Meaningful equity • Comprehensive health insurance • Competitive compensation