Digital Workflow Agent

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🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $27 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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ASPEN DENTAL GROUP, PC

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1998

⚕️ Healthcare Insurance

Healthcare Insurance

Aspen Dental Group, PC is a dental care organization dedicated to providing comprehensive dental services to patients while supporting dental professionals in their careers. The company emphasizes the importance of bringing better care to more people by investing in employee success through training, support, and a proven practice model. Aspen Dental's approach includes offering industry-leading pay, tuition reimbursement, and opportunities for career advancement, with a commitment to diversity and community impact. With over 25 years of experience, Aspen Dental also contributes to charitable efforts by donating free dental care and focuses on providing a collaborative and inclusive workplace.

📋 Description

• Provide virtual live-scan support for offices • Ability to coach in the moment on intraoral workflows and scan strategies • Troubleshoot minor technical issues with the 3Shape Scanner or related software • Coach Teams on the proper use of the 3Shape Trios intraoral scanner to obtain accurate digital impressions • Ensure proper workflows are followed • Support standardization and best practices across all Aspen Dental-branded offices • Monitor and update support tickets in a real-time Help Desk environment • Provide relevant details on resolution steps for each issue addressed • Ability to assist with other Digital Dentistry support needs outside of 3Shape-related products, specifically the SprintRay Digital Printing Ecosystem

🎯 Requirements

• High school graduate or equivalent • 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services • Familiarity with dental, medical, or manufacturing environments • Experience in 3Shape Scanner technology & Scan/Design workflows required • SprintRay Digital Ecosystem Experience preferred, but not required • Must be comfortable assisting and/or training Field Team Members in a virtual environment • Experience in a Help Desk or Ticket Management System preferred, but not required • Excellent verbal and written communication skills • Ability to multi-task • Strong problem-solving skills and a commitment to driving resolution and improvement • Excellent communication and interpersonal skills with the ability to build strong relationships and partnerships • The ability to conduct up to 25% travel. 2-3 weeks travel for training is required